Position Summary
KeenLogic is seeking a highly organized and adaptable Operations & Recruiting Support Assistant to support day-to-day business operations, recruiting activities, contractor management, and internal administrative functions. This role is ideal for someone who enjoys wearing multiple hats, thrives in a fast-paced environment, and is eager to contribute across multiple areas of the business. The position will primarily support operations and recruiting efforts, while also assisting with proposal-related tasks as needed.
Desired Qualifications
- 2+ years of experience in recruiting, operations, administration, project coordination, or related fields.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite, SharePoint, and collaboration tools.
- Comfortable learning new technologies and business processes.
- Strong customer service mindset and professional communication skills.
- Ability to work independently while supporting multiple teams.
Recruiting Support
- Conduct initial candidate screening calls and pre-qualification interviews.
- Review resumes and identify qualified candidates for open positions.
- Coordinate candidate interviews and scheduling with clients and internal stakeholders.
- Track candidate progress throughout the recruiting lifecycle.
- Maintain recruiting trackers, candidate databases, and applicant records.
- Collect references, certifications, portfolios, and other required candidate documentation.
- Support candidate communications, follow-ups, and onboarding coordination.
Operations & Administrative Support
- Review payroll submissions and assist with timesheet compliance tracking.
- Maintain and update internal trackers, dashboards, reports, and operational documentation.
- Ensure recruiting, onboarding, contractor, and proposal data is accurate, current, and properly maintained.
- Organize and maintain SharePoint sites, file structures, and document repositories to ensure information is easily accessible and properly stored.
- Perform data entry, auditing, and quality control reviews across internal systems and trackers.
- Assist with creating, documenting, and improving internal processes, workflows, and standard operating procedures.
- Identify opportunities to improve efficiency, organization, reporting, and team collaboration.
- Support leadership with operational research, special projects, and process improvement initiatives.
- Assist with developing new tools, templates, trackers, and reporting mechanisms to support business growth.
- Ensure company records, employee documentation, and operational files are maintained in accordance with internal procedures.
- Help create professional, organized, and scalable systems that improve visibility, consistency, and operational effectiveness across the organization.
- Highly organized and dependable.
- Comfortable balancing recruiting, operations, and administrative responsibilities.
- Proactive and willing to take initiative.
- Strong attention to detail and follow-through.
- Adaptable and comfortable shifting priorities as business needs change.
- Interested in growing into recruiting, account management, operations, proposal management, or business development roles.
Skills Required
- 2+ years of experience in recruiting, operations, administration, project coordination, or related fields
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office Suite, SharePoint, and collaboration tools
- Comfortable learning new technologies and business processes
- Strong customer service mindset and professional communication skills
- Ability to work independently while supporting multiple teams
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
