Thatch is building a healthcare system people actually love — and that starts with hiring the right people to run it. As our Operations Recruiter, you'll own hiring for the teams who keep that system running day to day. This is a role for someone who's equally comfortable filling a dozen support roles in a month and running a thoughtful search for an Ops director — and who sees high-volume hiring as a creative problem to solve, not just a numbers game. You'll be a true partner to Ops leaders, helping them think through staffing needs before a req is even open, and you'll help build the infrastructure (events, partnerships, pipelines) that lets us hire well at scale. As we grow, you'll also have real input into how the broader recruiting function evolves at Thatch.
- Own full-cycle recruiting across the Operations organization, from high-volume frontline hiring through senior leadership searches
- Partner with Operations leaders to forecast hiring needs, define roles, calibrate on what great looks like, and deliver against hiring goals
- Design and execute recruiting strategies tailored to the search, from high-volume, high-velocity hiring to targeted leadership searches
- Build creative, scalable sourcing strategies to fill high-volume roles, including hosting events, partnering with universities and community organizations, and testing new channels to keep pipelines full
- Use recruiting data to understand pipeline health, anticipate where we’ll get stuck, and adjust our approach.
- Shape how we recruit as Thatch grows, continuously improving our approach and raising the bar for how we hire
- Treat every candidate interaction as a reflection of Thatch's brand, bringing the same care, consistency, and attention to detail to the hiring process that we expect from our operations
- 4+ years of experience in full lifecycle recruiting, with direct experience recruiting for operations, support, or similarly high-volume functions across a range of seniority levels
- Demonstrated ability to flex between high-volume entry-level hiring and leadership searches
- Proven track record of designing and executing creative sourcing strategies (hiring events, university partnerships, community partnerships, etc.) to fill high-volume roles quickly and consistently
- A history of successfully placing strong operations talent and building high-performing support/operations teams
- Use recruiting data to track pipeline health, forecast hiring needs, identify bottlenecks, and adjust strategy
- Startup or high-growth experience, with a demonstrated ability to build while executing, adapt to shifting priorities, and create structure where it doesn't yet exist
- Experience recruiting in a fast growing startup environment
- A track record of building creative, high-volume sourcing programs from scratch
- Experience partnering with Operations leaders on headcount and workforce planning
- Experience recruiting in healthcare, health tech, or insurance
- Familiarity with Greenhouse
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting to meet 3-4 members of the team to dive deeper into your experience
- 30 minute video meeting with department leadership to understand alignment to the role and your motivation
- 20-30 minute video meeting with our founders to discuss your approach to culture and our operating principles
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Skills Required
- 4+ years of full lifecycle recruiting experience
- Direct experience recruiting for operations, support, or similarly high-volume functions
- Experience recruiting across a range of seniority levels, from entry-level to leadership
- Ability to design and execute creative sourcing strategies
- Experience with hiring events, university partnerships, or community partnerships
- Track record of placing operations talent and building high-performing support or operations teams
- Data-driven approach using pipeline health, time-to-fill, and volume metrics
- Experience building or scaling talent programs within startups
- Experience partnering with operations leadership on organizational design or headcount planning
- Recruiting experience in healthcare, health tech, or insurance
- Experience recruiting member or customer support, carrier, or partner operations roles
- Experience designing and running hiring events, career fairs, or campus/community recruiting programs
- Ability to build diverse and inclusive candidate pipelines
- Familiarity with Greenhouse
Thatch (thatch.ai) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thatch (thatch.ai) and has not been reviewed or approved by Thatch (thatch.ai).
-
Healthcare Strength — The company advertises exceptionally generous health coverage delivered through its own ICHRA-based platform and a curated marketplace. Partnerships and add-ons broaden access to services such as mental health, enhancing the perceived depth of coverage.
-
Flexible Benefits — Benefits center on personalization, allowing employees to choose individual medical, dental, and vision plans and use remaining allowances via a spend card. Integrations and APIs aim to simplify administration while preserving choice.
-
Leave & Time Off Breadth — Unlimited PTO alongside paid company holidays is highlighted as part of the total rewards package. This breadth of time off is positioned within a flexible, remote-first culture.
Thatch (thatch.ai) Insights
What We Do
Thatch is an all-in-one platform that makes it easy to offer your employees the most personalized healthcare experience. You decide what to spend, and your team gets great health benefits.
