Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.
At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence, and leading with heart—enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.
With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.
We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.
We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.
We’re seeking a strategic and execution-focused Operations Recovery Supplier Manager to oversee third-party partners supporting recovery and post-charge-off activities across our consumer lending products. In this role, you’ll manage supplier performance, governance, and optimization efforts to ensure strong recovery outcomes while maintaining compliance, ethical standards, and positive customer experiences. This role is ideal for a leader who understands the balance between performance, risk management, and responsible collections in a regulated FinTech environment.
Duties & Responsibilities
- Manage the end-to-end relationship with recovery suppliers, including collection agencies, legal partners, and specialty servicers.
- Establish and oversee performance frameworks, SLAs, KPIs, and scorecards to drive recovery outcomes and supplier accountability.
- Monitor supplier performance across recovery metrics, compliance standards, and customer experience indicators.
- Partner with Risk, Compliance, Legal, and Operations teams to ensure suppliers adhere to regulatory requirements (FDCPA, Reg F, UDAAP) and internal policies.
- Lead supplier onboarding, due diligence, audits, and ongoing oversight activities.
- Identify opportunities to optimize recovery strategies, placement logic, segmentation, and supplier mix.
- Support contract negotiations, renewals, and cost management efforts for recovery suppliers.
- Manage escalations, issue resolution, and corrective action plans related to supplier performance or compliance concerns.
- Develop reporting and insights for leadership on recovery performance, risks, and strategic opportunities.
- Drive continuous improvement initiatives across supplier management processes and tools.
Requirements
- 6–10+ years of experience in operations, recovery, collections supplier management, or related roles within consumer lending, FinTech, or financial services.
- Strong understanding of recovery and post-charge-off collections strategies.
- Deep knowledge of regulatory and compliance requirements impacting recovery activities.
- Proven experience managing third-party suppliers and performance-driven contracts.
- Strong analytical skills with the ability to interpret recovery data and supplier metrics.
- Strong relationship management and negotiation skills.
- Ability to influence cross-functional stakeholders and drive alignment across teams.
- Excellent communication skills, including executive-level reporting.
- Comfortable managing complex issues, escalations, and competing priorities.
- Customer- and compliance-focused, with a commitment to ethical recovery practices.
- Proactive, detail-oriented, and driven by continuous improvement.
- Comfortable operating in fast-paced, regulated environments.
- Accountable, collaborative, and results-oriented.
Development & Expertise
Leadership & Collaboration
Culture & Mindset
Skills Required
- 6-10+ years of experience in operations, recovery, collections supplier management, or related roles
- Deep knowledge of regulatory and compliance requirements impacting recovery activities
- Proven experience managing third-party suppliers and performance-driven contracts
- Strong analytical skills with the ability to interpret recovery data and supplier metrics
- Excellent communication skills, including executive-level reporting
What We Do
Best Egg is a consumer financial technology platform that aims to help people feel more confident about their everyday finances through a suite of products and resources. Our digital financial platform offers simple, accessible, and personalized financial solutions including personal loans, credit cards, and a financial health resource center. Our culture and values are one of the core reasons why our customers keep returning to Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our associates are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization. If you are inspired by inspiring others, Best Egg is the place for you.
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