The Role
Supports the Operations Programs and Innovation team by entering and validating data, checking documents, managing reports, monitoring logistics KPIs, identifying network inefficiencies and root causes, recommending corrective actions, documenting best practices, and contributing to quality improvements. Collaborates with Operations and Program Management teams while maintaining relationships with internal and external stakeholders.
Summary Generated by Built In
Operations Quality Support Internship
sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.
We are a growing team looking for an Operations Quality Support Intern in the Operations Program & Innovation department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.
WHAT YOU WILL DO …
As an Operations Quality Support Intern you’ll work on interesting responsibilities like supporting the Operations Programs & Innovation department by analyzing and identifying logistic network inefficiencies.
IN THIS ROLE YOU WILL:
- Manage data entry and checking;
- Check documents;
- Manage reports;
- Support the definition of processes useful to identify best practices for the resolution of issues;
- Support quality improvements with strong focus on network performance monitoring;
- Analyze operational problems to identify the root causes and recommend corrective actions based on the daily monitoring of KPIs (i.e. on time performances, incidents);
- Work closely with Operations and Program Management teams;
- Develop and maintain relationships with key internal and external stakeholders.
WHAT WE ARE LOOKING FOR …
- A degree in business, statistics, economics or equivalent fields;
- Excellent verbal and written communication skills, both in Italian and English;
- Ability to work independently with G-Suite, MS Office (Excel, Word, PowerPoint).
- An extremely proactive and self-starter approach with good organizational, interpersonal skills and team spirit;
Salary: €1,000 gross per month
WHY CHOOSE SENNDER…
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99.
ABOUT sennder Italia sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane. Read more about the sennder Italia joint venture here.
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Learn more about us on our career website.
Skills Required
- Degree in business, statistics, economics, or an equivalent field
- Excellent verbal and written communication skills in Italian and English
- Ability to work independently with G-Suite and Microsoft Office, including Excel, Word, and PowerPoint
- Proactive, self-starter approach with strong organizational and interpersonal skills and team spirit
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
