Operations Quality Leader (Report Leader)

Posted 4 Days Ago
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Cebu City, Cebu, Central Visayas
Mid level
eCommerce • Business Intelligence
The Role
The Operations Quality Leader will manage a team responsible for reviewing product inspection reports, ensuring performance metrics are met, supporting team leaders with training, and implementing new processes from management. The role includes monitoring quality improvement and handling claim investigations as necessary.
Summary Generated by Built In

Company Description

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

The QIMA Story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? 

Job Description

Are you capable of using your business skills and technical expertise to create and provide solutions and analysis for both clients within the company and those outside of it? Are you open to learning how to understand, analyze, and utilize available data to guide business and strategic decisions company-wide? 

Great! Why don't you join us as our Report Leader? 

You will be expected to:

  • Manage our team in Cebu responsible to review product inspection reports;
  • Monitor team performance to ensure team KPI targets are met;
  • Arrange work shifts to accommodate for the workload;
  • Support team leaders with training and development activities;
  • Implement any new processes/strategies handed down by the top management;
  • Review reports validated by team members and make suggestions on improving report quality;

We may also ask you to:

  • Work on claim investigations;
  • Carry out any other management tasks necessary to keep your team on the ball and our service quality excellent.

Qualifications

It could be you if you have:

  • Engineering background with a college degree;
  • Strong leadership skills with experience in team lead experiences;
  • Previous experience in quality control (in factory or as third party) is a plus;
  • Strong Analytical Skills with in-depth knowledge of performance metrics;
  • Excellent communication skills & presentation skills.

It also helps if you:

  • Have a background in product inspection.

Additional Information

PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES

  • HMO (Medical insurance) 100% for Employee and 100% for first dependent;
  • 15 days paid leave;
  • Team-building activities
  • Free coffee
  • Game room
  • Performance-based salary adjustments
  • Employee recognition awards
  • Social Awareness and Community
  • Involvement Activities
    So, READY TO BECOME A QIMATE? JOIN US! 

Craft the future – Start your journey at QIMA to REVEAL your potential! 

Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

QIMA recognizes and recruits all its talents. 

The Company
Buffalo, New York
1,482 Employees
On-site Workplace
Year Founded: 2005

What We Do

QIMA is more than a testing, inspection, certification, and compliance company: We are on a mission to offer clients smart solutions to make products consumers can trust.
With a global reach spanning 100+ countries, QIMA serves the consumer products, food and life sciences industries, supporting more than 30,000 brands, retailers, manufacturers and food growers.
The company combines on-the-ground expertise with digital solutions to bring accuracy and visibility for quality, safety and compliance data.
What sets QIMA apart is its unique culture: 5,000 employees live and make decisions every day by the QIMA Values. With client passion, integrity, and a commitment to making things simple, QIMA continues to disrupt the Testing, Inspection and Certification industry

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