Operations Project Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Customer Success team is responsible for implementing and supporting Avtec projects sold through the company’s sales channels. The team is held accountable for reaching business targets associated with customer satisfaction, revenue, and budget. The Customer Success team works closely with all other departments throughout the organization to ensure successful projects and long-term customers.
Job Description

This is a position within the Customer Success team, focusing on essential administrative and operational support that is critical to the implementation and long-term support lifecycle of communication systems. This role provides an opportunity to develop foundational system knowledge and cross-functional skills, with a defined path for growth into a Customer Support Engineer position. The Specialist must possess strong attention to detail and problem-solving abilities to navigate complex organizational processes.

Job Responsibilities:

• Serve in an administrative capacity by managing crucial back-office processes for the Customer Success and Post Sale teams.

• Manage the end-to-end processing of Return Material Authorizations (RMA) and Equipment Return Authorizations (ERA), which requires significant persistence and problem-solving to overcome systemic and logistical obstacles.

• Support Project Managers by accurately creating new System Implementation (SI) projects in the internal system.

• Generate Purchase Orders (PO) for the Post Sale Teams to ensure timely procurement of necessary products and services.

• Coordinate product and service backlog releases and execute date changes as directed by leadership and project schedules.

• Assist in resolving issues such as credit holds, partial shipments, early shipments, and incorrect shipping addresses, coordinating with internal teams like accounting and shipping.

• Take overflow customer support calls and take notes and provide basic guidance to customers.

Preferred Qualifications:

• Associate's Degree or equivalent professional experience in a business, administrative, or operations environment.

• Demonstrated ability to follow multi-step procedures and track details accurately.

• Proven capacity for persistence and effective problem-solving, particularly when facing process roadblocks.

• Basic experience with enterprise resource planning (ERP) or customer relationship management (CRM) software (e.g., Salesforce, MAPICS is a plus).

• Strong verbal and written communication skills to effectively coordinate with internal teams.

Basic Requirements

• Associate's Degree or equivalent professional experience in a business, administrative, or operations environment.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.