Operations Project Manager

The Operations Project Manager helps the company get things done on time and the right way.This person plans projects, tracks work, fixes problems, and helps teams hit goals.They work closely with the COO, managers, and teams.
TOP 2 SUCCESS METRICS
Metric #1: Project On-Time Completion
90%+ of projects finished on time
Clear timelines, owners, and deadlines
Fewer delays and missed handoffs
This shows the person can manage and deliver projects
Metric #2: Operational Efficiency Improvement
Measurable improvement in workflows (time, cost, or quality)
Reduced bottlenecks and repeated issues
Faster turnaround for operations tasks
This shows the person can make operations better
Additional Key Metrics
Task completion rate per project (95%+)
Reduction in rework or errors
Manager satisfaction score (1–5 rating)
Clear documentation and SOP completion
Cross-team coordination success
Fewer escalations to leadership
Main Responsibilities
Plan and manage operations projects from start to finish
Create clear timelines, task lists, and owners
Track progress and follow up with teams
Fix blockers and delays fast
Improve workflows and processes
Work closely with COO and department heads
Make sure SOPs are followed and updated
Report project status clearly and regularly
Help teams stay organized and accountable
Skills & Qualifications
Strong operations or project management experience
Very organized and detail-oriented
Can manage many tasks at the same time
Good communicator with leadership and teams
Knows how to improve processes
Experience using project tools (Asana, ClickUp, etc.)
Problem solver and calm under pressure
What Success Looks Like
Projects are finished on time
Teams know what to do and by when
Operations run smoother
Fewer problems reach the COO
Clear reporting and visibility