Overview
We are seeking a Operations Project Manager who can lead and drive complex cross-functional initiatives across Operations, Marketing, Human Resources, Customer Success/Delivery, and other strategic business areas. This role is critical to helping us scale with discipline, bring structure to ambiguity, operationalize growth initiatives, and ensure successful execution of company priorities. You will partner directly with functional leaders, influence decision making, and own full lifecycle project delivery from scoping and planning through execution, reporting, and measurement. This role is ideal for someone who thrives in fast-paced environments, balances strategic thinking with operational rigor, and can get things done with limited direction or precedent.
Key Responsibilities
- Manage project plans and milestones for internal and external programs, ensuring deliverables are completed on time, on budget, and in scope
- Partner with Customer Success/Delivery teams on client-facing execution initiatives, delivery readiness, and internal enablement
- Facilitate cross-functional coordination among technical, operational, and customer-facing teams to maintain alignment and transparency
- Run cross-functional project standups, workstreams, risk identification/mitigation, decision tracking, retrospectives, documentation, and progress reporting
- Track and communicate progress against key project metrics, dependencies, and risks
- Improve operational efficiency through identifying process gaps, building workflows, and implementing automation or systematic improvements
- Support customer program delivery, including documentation, reporting, and coordination with government or enterprise partners
- Work with internal and external resources to execute marketing content and collateral
- Maintain operational documentation, including risk tracking, status reports, and post-project reviews
- Drive accountability through regular standups, milestone reviews, and project retrospectives
Minimum Qualifications
- 5+ years of experience in project or program management, preferably in a technology, AI, or software organization
- Experience managing multi-stakeholder projects simultaneously in an ambiguous and fast-paced working environment
- Demonstrated ability to manage multiple complex projects with cross-functional teams
- Strong organizational, communication, and stakeholder management skills
- Experience with tools like Notion, HubSpot, and task management systems
- Ability to translate technical and operational deliverables into clear plans, reports, and outcomes
- Permanent eligibility to work in the United States without sponsorship
- Bachelor's degree in Business, Engineering, Human Resources, or a related field
Desired Qualifications
- Locality to Delafield, WI, Colorado Springs, CO or Washington, DC
- Prior experience in roles interfacing with Operations, Marketing, or Customer Success organizations
- Experience with government contracting or program management, including DoD, SBIR/STTR, or federal delivery environments
- Active security clearance (secret or above)
- PMP, PMI-ACP, or other project management certification
- Experience supporting cross-functional operational projects
- Basic understanding of compliance frameworks such as NIST SP 800-171, CMMC, or ITAR/EAR
Top Skills
What We Do
We've rebranded, Synthetaic is now RAIC Labs!
Quickly derive insights from large, unlabeled geospatial, video, and image datasets without time-intensive human labeling or pre-built models.
Rapid Automatic Image Categorization (RAIC) is an unbiased tool that meets users’ ever-changing analytic demands for their perpetually evolving datasets, in an unrivaled timeline.
RAIC enables users to find and classify anything in minutes, not months, without labeled data. Simply provide a single example object image and RAIC will find similar objects in your unlabeled dataset and return contextually-related results. You can then improve the AI by identifying the best results through an intuitive human nudge tool. From there, you can run inference jobs and turn results into insights using dashboarding tools or existing analytics platforms.
Synthetaic combines unsupervised and generative AI with our end-to-end pipeline to rapidly train and deploy AI models that outperform the speed and accuracy of traditional approaches. Our solutions have been applied to critical use cases across industries, including healthcare, geospatial AI, security, and conservation
