Operations Project Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Operations Project Manager is responsible for managing projects to ensure completion within the service level agreement (SLA).  The Operations Project Manager works with stakeholders, identifies expectations, delegates tasks, and ensures successful implementation. 

Job Responsibilities:

• Act as the point of contact for team members on assigned projects including assembling, coordinating, and managing project needs.

• Lead project meetings, presentations, and post-policy implementations.

• Monitor progress and keep the stakeholders informed throughout the project.

• Maintain project documentation.

• Follow up on all tasks to assure project timelines are met.

• Set clear expectations with all project stakeholders.

• Establish and maintain effective business relations with internal and external partners.

• Lead the development of project goals and establish the scope of projects.

• Ensure completion and success of customer support across multiple projects.

• Facilitate and troubleshoot any challenges associated with the project.

• Provide technical and management advice while assisting stakeholders and personnel associated with each project.

• Communicate and work with the training department on SOPs, workflows, and announcements.

• Summarize project information, establish business needs and concepts while clearly communicating with high-level leadership.

• Assist with providing material and documents for audits and reviews.

• Complete User Acceptance Testing (UAT) as needed.

• Perform other duties as assigned.

Qualifications and Skills:

• 5+ years of experience in mortgages.

• Encompass LOS experience required.

• Related experience, preferred.

• Knowledge of the overall mortgage workflow.

• Knowledge of all agency guidelines

• Knowledge of compliance and disclosure requirements.

• PMP certification, a plus.

• JIRA experience, a plus.

• Proficient in Microsoft Office suite (Word, Excel, and Outlook).

• Excellent prioritization, organization, and time management skills.

• Excellent management and analytical skills.

• Excellent conflict management and negotiation skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.