Operations Program Manager

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: Pano is a venture-backed early-stage climate tech startup that is the leader in wildfire early detection, leveraging the latest advancements in IoT, AI, satellites, and SaaS software to deliver actionable intelligence to customers. Pano leverages mountaintop cameras and satellites to detect the first traces of smoke and put real-time fire images in the hands of asset owners and first responders to speed up containment. Pano is already partnering with major utilities, fire authorities, and government agencies in the USA and Australia. Recent media coverage includes being named one of the Top 10 most innovative companies in AI of 2023 by FastCompany and recipient of the Innovative Mobile Service and Application Award at Mobile World Congress through our partnership with T-Mobile.

Pano brings together a diverse team bridging frontline, wildland firefighting experience with best-in-class know-how in operations, logistics, artificial intelligence, and software. Our team is composed of experienced technology professionals from companies such as Apple, Cisco, Nest, DoorDash and Meta. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we’ve raised over $40M from leading VC funds. 

Pano is searching for an Operations Program Manager (must be located in Colorado) to organize, optimize, manage and drive the process of screening and selecting sites for deploying Pano Stations for customers in the United States, Canada, and Australia. You will be a true team leader, adaptable, self motivated and able to work in a highly active work environment. Reporting to the Director, Operations you will be a force multiplier for the team and responsible for developing, optimizing and managing schedules for our Pano Station deployments, designing and deploying scalable processes and continually improving the quality and efficiency of cross-functional interactions. You will be working in a fast paced environment while working on meaningful and urgent problems.

What you'll do

• Serve as an Operation Program Manager for site installations across North America, and Australia.
• Define project scope, timeline, roles & responsibilities to ensure projects are delivered on -time and on budget.
• Prepare a detailed project plan including key milestones, workstreams & activities.
• Identify project dependencies and ensure technical feasibility.
• Track multiple projects, provide regular reports on program status, program risks and escalate to leadership as needed.
• Perform risk management and contingency planning.
• Drive and coordinate site selection activities to ensure the timely deployment of our installations.
• Develop site specific BOMs, design installations and manage deployment efforts.
• Partner with internal organizations including Site Acquisition, Field Operations, Supply Chain, Sales, Customer Success, Site Analysis, Engineering, Program Management, and Operations to align on key business terms and solidify implementation plans.
• Obtain supplier quotes and drive other sourcing tasks.
• Receive and inspect incoming materials and resolve any disputed receipts/invoices.
• Perform other duties as assigned.
• Ability to travel domestically and internationally as needed (0 to 20% at times).

What you'll bring

• 7+ years experience developing and shipping complex programs at a technology related manufacturer.
• 5+ years of project management experience.
• Proactive and highly self motivated; good critical thinking skills with strong attention to detail.
• Strong analytical skills and ability to synthesize large amounts of information from multiple sources to draw conclusions
• .Excellent written and verbal communications skills with ability to simplify and explain complex problems, with a willingness to challenge when necessary.
• Superior organizational skills and time management abilities, with ability to juggle multiple projects and priorities at the same time.
• Proven track record of deploying process feedback loops to ensure the health of the project management process.
• Experience working as part of a geographically dispersed team, across multiple time zones.
• Extensive experience using project management software such as MS Project, Jira.
• Strong working knowledge of Microsoft Office.
• Ability to work independently and with others.
• Bachelor degree in Business or Technology required, Masters preferred.

Final salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills and location. In addition to salary, this position is also eligible for stock options. We offer comprehensive medical, dental and vision insurance, unlimited paid time off, and matching 401k.

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.