Operations Program Director

| Phoenix, AZ, USA
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Primary City/State:

Phoenix, Arizona

Department Name:

Ambulatory Admin-Corp

Work Shift:


Job Category:

Clinical Support

Great careers are built at Banner Health. There's more to health care than doctors and nurses. We support all staff members as they find the path that's right for them. Apply today, this could be the perfect opportunity for you.

Becker's Healthcare recently honored Banner as one of 150 top places to work in health care for 2023, we are proud to offer our team members many career and lifestyle choices throughout our network of facilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be. If you're ready to change lives, we want to hear from you.

This role has a 5/8's schedule, based from home with some onsite requirement for meetings and site visits. In this role you will work on our internal consulting team for ambulatory. You will field requests from the various service line leaders for support that can range from process improvement work to improve efficiency to help in relocating a clinic or service. You will interface with system resources as well Process Engineers on projects or be an extension of the leadership team to act as eyes and ears on larger scale projects. Must be a self-starter and work independently.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position will be responsible for overseeing multiple and interdependent projects to ensure that the organizational work environments and cultures support leaders, physicians and employees to excel in the performance of their roles, as well as support the financial, customer, operational, and learning components of the operations. May conduct project planning for assigned work streams, evaluate and monitor performance effectiveness using standardized outcome measurements, available resources, and utilization of standardized project management tools. Directly supports division operations with standardized operations, innovative plans, strategies and data tracking to provide concise and accurate information that aids in decision-making.


1. Anticipates internal and external business challenges and recommends best practices to improve services, processes or products. Manages projects or programs. Recognized as an expert within the organization and within their field or function.

2. Builds and supports effective relationships with internal and external stakeholders and organizations. Develops partnerships, coordinates activities, reviews work, exchanges information, and/or resolves problems.

3. Reviews, prepares, analyzes, and presents reports and recommendations to senior leadership regarding operations, programs, services, and/or other applicable areas of interest in order to provide concise and accurate information that aids in decision-making.

4. Develops/incorporates efficient corporate communications and applies standardized and best-practice communication methods to ensure maximum leverage of strategic messaging and other pertinent information across the organization or to selected audiences within the organization.

5. Designs systems to monitor improvements to ensure performance is sustained and effective.

6. Makes decisions with general functional, company and industry guidelines. May manage budget for large and/or complex projects or programs.


Bachelor's degree or equivalent working knowledge in business administration, health care administration or related field.

Moderate experience, typically gained through 2-4 years relevant experience. Must possess a strong knowledge of business and/or healthcare as normally obtained through the completion of a bachelor's degree in business administration, healthcare administration or related field. Must also possess strong project management expertise, including the management of system-wide projects that are large scale and complex. Excellent planning, problem solving, analysis and research abilities required.

Microsoft Office Suite


Additional related education and/or experience preferred.


Our organization supports a drug-free work environment.

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