Operations Program Associate

Job Summary:

We are seeking a highly organized and detail-driven Operations Program Associate to support operational excellence across our banking business units. This role is responsible for developing and maintaining training programs, operational documentation, and deployment strategies that ensure compliance, consistency, and readiness across all first-line banking operations. The ideal candidate will play a key role in ensuring our teams are equipped with the knowledge and tools needed to deliver exceptional service and meet regulatory standards.

Key Responsibilities:

Training & Documentation Management

·         Design, implement, and maintain training plans for bank operations teams.

·         Ensure all training materials reflect current banking regulations, internal policies, and operational best practices.

·         Collaborate with compliance, risk, and business line leaders to ensure training content is accurate and audit ready.

·         Credit and lending expertise to support operations and ensure regulatory compliance.

·         Collaborate with cross-functional teams to enhance process efficiency and system utilization.

·         Prepare and maintain Business Continuity documentation and procedures to ensure operational resilience.

·         Provide comprehensive training for new hires, including systems, procedures, client communication protocols, and compliance standard

·         Ensure proper onboarding and training for new clients, including communication protocols, contact list usage, and client key code verification based on line of Business.

Procedure & Workflow Governance

·         Own the lifecycle of operational procedures, job aids, and workflow documentation across all first-line banking functions (e.g., branch operations, loan servicing, deposit operations).

·         Ensure all documentation adheres to firm-wide templates, branding, and regulatory standards.

·         Conduct periodic reviews and updates to ensure alignment with evolving banking regulations and internal controls.

Operational Deployment & Change Management

·         Lead the operational readiness and deployment of new banking products, services, or regulatory changes.

·         Coordinate with cross-functional teams (e.g., Compliance, Risk, IT, Executive Leadership) to ensure impacted teams are informed, trained, and supported.

·         Develop and execute communication and training plans to support successful go-lives.

Stakeholder Engagement

·         Act as a liaison between operations, compliance, training, and business units to ensure alignment and consistency in documentation and deployment.

·         Facilitate feedback loops to continuously improve operational materials and training effectiveness.

Qualifications:

·         Bachelor’s degree in Business Administration, Finance, Operations Management, or relevant work experience

·         2+ years of experience in banking operations, training development, or program coordination.

·         Strong understanding of banking products, services, and regulatory environment (e.g., BSA/AML, Reg E, Reg CC).

·         Excellent written and verbal communication skills.

·         Proficiency in Microsoft Office Suite and documentation platforms (e.g., SharePoint, Excel, Word, Visio Confluence).

·         Experience with change management or operational deployment in a financial institution is a plus.

·         Strong analytical and organizational skills.

·         Excellent communication and interpersonal skills.

·         Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

·         Familiarity with FFIEC guidelines and other banking regulatory frameworks.

·         Experience working in a multi-branch or operational banking environment.

·         Knowledge of Lean or Six Sigma methodologies is a plus.

·         Strong attention to detail and ability to manage multiple priorities in a fast-paced, regulated environment.

·         Strong communication skills, relaying clear and concise direction, guidance, or input.

·         Experience with audit processes and documentation.

Process improvement or cro

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.