Job Description Summary
The Operations Product Specialist is responsible for the implementation and optimization of processes and infrastructure to ensure the delivery of high-quality products and timely execution of product operations. This role partners closely with Information Technology teams to support process improvements, operational efficiency, and risk mitigation initiatives. Responsibilities include gathering and analyzing data, assessing operational risk performance, identifying potential risks, and recommending actionable improvements to enhance product offerings. The role may also involve applying foundational technology concepts, such as data structures and database design, to support informed decision-making and effective collaboration across functions.This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, Memphis, TN , or Southfield, MI.
Job Description
Responsibilities
- Define, deliver, and adapt specialized financial products that meet customer needs by selecting the best possible approaches available within established systems
- Deliver defined features, functionality, or outcomes from a designated part of the development or engineering program
- Execute product testing, including end-to-end and integration testing, to validate functionality, performance, and system interactions
- Operate in a tools and technology-driven environment, leveraging testing frameworks and QA tools to improve efficiency and accuracy
- Identify, document, and support resolution of defects in collaboration with cross-functional teams
- Supervise others working within established operational systems
- Monitor all aspects of a product life cycle, including development and marketing, to maintain competitive positioning
- Analyze product performance, customer behavior, and market trends to identify improvement opportunities
Skills
- Manage and develop all aspects of a product or service to ensure it delivers maximum market value
- Analyze data trends to support reporting and decision-making
- Conduct client and market analysis to develop insights and drive outcomes
- Plan, organize, prioritize, and oversee activities to efficiently meet objectives
- Apply basic technical knowledge and collaborate effectively with technology teams
Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing, High School (HS) (Required)Work Experience
General Experience - 3 to 6 yearsCertifications
Travel
Less than 25%Workstyle
HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
#LI-SJ1Skills Required
- Bachelor's degree in Accounting, Business Administration, Data Processing, or High School
- 3 to 6 years general professional experience
- Experience defining and delivering financial product features and lifecycle management
- Experience executing end-to-end and integration product testing
- Familiarity with testing frameworks and QA tools
- Foundational technical knowledge (data structures, database design) to collaborate with IT
- Ability to analyze data trends, customer behavior, and market analysis to drive product improvements
- Experience supervising or leading others within operational systems
What We Do
Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF). Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,400 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.18 trillion (as of 9/30/2021). Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts.
