Operations & Product Coordinator

Description

Alexander’s Meter Reading Solutions (AMRS)

Position Title: Operations & Product Coordinator

Position Overview

Alexander’s Meter Reading Solutions (AMRS) is seeking a highly organized, motivated, and

professional Operations & Product Coordinator to support the manufacturing, repair, logistics,

and customer support functions of our utility support product lines.

Alexander’s Contract Services has been serving utilities, water districts, and municipalities

throughout North America since 1967. As our Meter Reading Solutions division continues to

expand, we are looking for an individual who can help coordinate daily operational activities

while supporting customer relationships, production quality, and internal technical staff.

This position is based in Sandy, Utah and plays a key role in overseeing production workflow,

shipping and receiving operations, inventory coordination, repair administration, and customer

support activities. The successful candidate will also provide day-to-day coordination and

support for two technicians responsible for building and repairing Versaprobe equipment and will

assist with inside sales and customer communication efforts.

The ideal candidate is detail-oriented, technically capable, customer-focused, and comfortable

balancing administrative, operational, and supervisory responsibilities in a fast-paced

manufacturing and service environment.

Essential Responsibilities - Operations & Production Coordination

• Coordinate daily manufacturing, repair, shipping, receiving, and inventory activities for AMRS products and equipment.
• Support and help oversee workflow for two technicians responsible for Versaprobe assembly, testing, repair, and maintenance.
• Monitor product repair status, turnaround times, and work order completion. 
• Ensure proper final testing, packaging, labeling, and shipment preparation of repaired and newly manufactured equipment.
• Maintain high standards for product quality, presentation, and documentation.

Inventory & Administrative Support

• Maintain inventory records and assist with inventory control processes for all product lines.
• Process order entry, repair tracking, warranty documentation, and service records.
• Administer and maintain updates, additions, and corrections to support, warranty, and equipment databases.
• Coordinate receiving and shipment of products, parts, and customer repair equipment.
• Assist in preparing and organizing bid packages, proposals, RFP responses, and supporting documentation.

Customer Support & Inside Sales

• Provide professional communication and support to customers via phone, email, and remote communication methods.
• Assist customers with product information, repair status updates, and order coordination.
• Support inside sales efforts including quote preparation, customer follow-up, and sales lead coordination.
• Help manage customer expectations while maintaining a high level of customer satisfaction.

Team & Process Improvement

• Promote a positive, professional, and team-oriented work environment.
• Identify opportunities to improve manufacturing, testing, shipping, and administrative processes.
• Communicate production or testing issues clearly and effectively to management and technicians.
• Support company goals, policies, and operational standards.

Requirements

Required Knowledge & Skills

Knowledge Of:

• Shipping, receiving, inventory control, and manufacturing support processes
• Basic electronic equipment assembly, repair, and testing procedures
• CRM systems and database management tools
• Microsoft Office Suite including Word, Excel, and PowerPoint
• Google Workspace applications including Google Docs and Sheets
• QuickBooks fundamentals
• Customer service principles and professional communication practices
• General office procedures, data management, and administrative processes
• Workplace safety practices and company operational procedures

Ability To:

• Communicate clearly and professionally both verbally and in writing
• Coordinate multiple priorities and maintain strong organizational skills
• Support and coordinate technical staff and operational workflow
• Troubleshoot issues and recommend process improvements
• Maintain accuracy and attention to detail in documentation and inventory processes
• Learn new products, systems, and operational procedures quickly
• Build and maintain positive working relationships with customers and team members
• Make sound decisions consistent with company goals and policies

Education & Training

• High school diploma or equivalent required
• Associate degree, technical training, or post-secondary education preferred
• Prior experience in manufacturing, electronics service, shipping/receiving, or operations coordination preferred

Experience

• Minimum of 2 years of successful experience in manufacturing support, shipping/receiving, operations coordination, technical administration, or related roles
• Experience in the electronics equipment or utility services industry preferred
• Prior experience supporting technicians, coordinating workflow, or assisting with customer sales/service activities is highly desirable

Compensation & Benefits

• Full-time position
• Pay range: $22 – $26 per hour (adjustable based on experience and qualifications)
• Medical insurance
• 401(k)
• Paid sick leave
• Paid vacation
• Performance incentives (potential for inside sales commission)
• Advancement opportunities within a growing organization