Operations Processor

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We are seeking a detail-oriented and dependable Operations Processor to join our Fargo-based Mail Operations team. This role supports the processing of incoming customer correspondence, fraud and dispute documentation, and other critical operational workflows. The ideal candidate enjoys working in a fast-paced environment, excels at maintaining accuracy while handling high volumes of work, and values being part of a collaborative team.

This is a cross-functional position that provides production support to multiple groups within Operations Services. Team members are expected to be flexible, willing to cross-train, and ready to support a variety of operational processes as business needs evolve.

• Processing physical mail, including fraud and dispute documentation and customer correspondence.

• Research and identify appropriate accounts, case, or dispute information using multiple internal systems.

• Accurately enter and associate account numbers, case numbers, and other critical data.

• Prepare documents for scanning, imaging, and indexing processes.

• Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners.

• Employees may have opportunities to cross-train in customer correspondence, indexing, and other operational support areas.

• Research exceptions and escalate issues to management as appropriate.

• May have the opportunity to recommend and implement developed processing improvements within production.

• Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions

Basic Qualifications 

• High school diploma or equivalent 

• One to two years or more of related work experience 

 Preferred Skills/Experience 

• Knowledge of products, services, terminology, procedures and systems related to assigned areas, as well as applicable laws and regulatory requirements

• Proven commitment to high-quality customer service

• Good time management skills to maximize production and execution of tasks in a fast-paced environment

• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide

• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

• Ability to identify, analyze and resolve exceptions through data interpretation

• Good verbal and written communication skills

• Strong 10-key and high-volume numerical data-entry experience.

• Accuracy and attention to detail in fast-paced production environments.

• Comfort navigating multiple computer systems simultaneously.

• A collaborative approach to teamwork and cross-training.

• Reliability, organization, and strong attendance habits.

Location expectations

This role requires working from a U.S Bank Location five (5) days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.