We are seeking a detail-oriented and efficient **Operations Processor** to join our team. In this role, you will support the accurate and timely processing of transactions, maintain operational records, and help ensure seamless day-to-day operations. If you thrive in a fast-paced environment and have a keen eye for detail, we'd love to hear from you.
About Guardian General Insurance Limited
Guardian General Insurance Limited is a leading property and casualty insurance company dedicated to providing comprehensive coverage and exceptional service to our clients. With a commitment to integrity and innovation, we strive to protect what matters most to our customers and communities.
JOB OVERVIEW:
The Operations Processor – Other Lines is responsible for the efficient processing of all Commercial and Casualty policies (excluding Marine) across all contract categories in line with GGIL’s service and operating standards.
JOB RESPONSIBILITIES:
1. Business Continuity & Administrative Duties
• To comply with all Standard Operating Procedures (SOPs) of the Quality Assurance (QA) department at all times.
• To perform accurate and efficient data entry of all assigned Commercial and Casualty policy and client information on WebSTAR as per Underwriting (UW) instructions via M-Files business processes.
• To ensure accurate and efficient preparation, printing and dispatch of Commercial and Casualty policy contracts and other key documents (e.g. schedules, invoices, certificates etc.).
• To review and reconcile information on printed documents with UW instructions on WebSTAR / M-Files prior to dispatch.
• To perform any administrative and/or other job-related duties as assigned by the Coordinator – Other Lines and Marine Processing / Team Leader / Manager – Business Process Optimization.
2. Customer Relationship Management
• To provide high levels of Hello GG Customer Service to all stakeholders (internal or external).
3. Perform any other job-related duties as assigned by the Coordinator, Team Leader or Manager.
EDUCATION & EXPERIENCE:
• Five (5) O-Level subjects inclusive of Mathematics and English A
• Two (2) A-Level subjects
• Minimum of two (2) years in a similar data-entry role
• At least 2 years’ experience in the Insurance Industry - Property and Casualty
ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
PERSON SPECIFICATION:
The Operations Processor – Other Lines should be a self-motivated individual with the ability to operate efficiently in a fast-paced environment. He / she must have a positive work ethic and must pay attention to detail. The Quality Assurer – Other Lines must also place strong emphasis on integrity, confidentiality and professionalism. He / she must be customer service-oriented and a team player, and should always be willing to go the extra mile.
Applications will be treated with the utmost confidentiality.
Skills Required
- Five O-Level subjects including Mathematics and English A
- Two A-Level subjects
- Minimum of two years in a similar data-entry role
- At least two years' experience in Property and Casualty insurance
- Proficiency with WebSTAR and M-Files (business process systems)
- Certificate of Character (compliance with Know Your Employee guidelines)
- Strong attention to detail, integrity, confidentiality, customer-service orientation, and ability to work in a team
What We Do
Guardian Group is a conglomerate of insurance and financial services companies in the Caribbean, with over 100 years of experience as one of the largest insurers in the region.
