Operations PMO Manager

The operations PMO Manager must successfully support a regional project portfolio with approximately 30-50+ projects detailing the operations department's project commitments that align to the business strategy. This role will report directly to the PMO Senior Director and be responsible for managing the project management staff and driving the overall PM discipline to ensure that Operations delivers on its commitments. Their main function is to provide PM support to the PMO Directors, PMO Leads, project managers, delivery leads, Ops leadership and executives regionally. The PMO Manager will provide leadership for the challenging cross-functional engagement required to mitigate project and portfolio risks, issues, schedule and resource interdependencies, alignment of Operations engagement, ensuring Ops leadership is proactively informed and able to make key business decisions. This position should have project management expertise, a track record of successfully coaching and developing project managers, along with excellence in executive presence and influencing and engaging with leadership. They are the resident expert in the regional portfolio projects, with a full and deep understanding of the top programs/projects in the portfolio and can be called upon for questions or present any aspect of the regional portfolio as required. Familiarity with Project Portfolio Management (PPM) tools is a plus.

• Responsible for the coaching and development of project managers and their performance management (20%)

• Owns and cultivates direct relationships with executives, OPs Leadership and specific business leadership as needed to ensure alignment and continual improvement (10%)

• Responsible for development of ever more effective and efficient global processes resulting in greater customer satisfaction, measurable results, and lowering costs (5%)

• Responsible for the overall Operations Project Management activities, managing the required processes, communications, coordination, and internal projects to continually add value to the organization (10%)

• Works with operations and Business project leads to identify, track and report on the portfolio of operations projects throughout the project life cycle (initiate, plan, execute, close) as well as through the agile methodology. (10%)

• Drives project and portfolio activities related to achieving measurable outcomes by managing schedule, resources, scope, deliverables, budget, risks, issues, dependencies, and communications. (10%)

• Works with the Project Coordinators to ensure the resource loaded master schedule is updated, accurate and capable of performing portfolio reviews, trade-off decisions, and what if scenarios when required. (5%)

• Develops thorough project plans including all activities, dates, responsibilities, and dependencies (5%)

• Prioritizes project tasks based on their impact to the project and follows up with responsible parties to ensure tasks are completed in a timely manner (5%)

• Proactively investigates impacts the project may have on other business units and Ops teams within TD Synnex and works with representatives of those Departments to manage / address those impacts (5%)

• Establishes and facilitates regular communication forums with the project team and customers both inside and outside of TD Synnex to discuss project details and ensure the project is progressing as expected (5%)

• Facilitates communication and teamwork amongst all project team members Performs additional duties as assigned (5%)

• Meets attendance and punctuality standards; proactively manage issues and risks which impact successful delivery (5%)

• >3 to 5 Years of relevant work experience

• >1 to 3 Years of experience directly managing / supervising employeesAble to use common office equipment.

• Able to recognize and attend to important details with accuracy and efficiency.

• Understand, communicate, and collaborate effectively with people across various identities.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to use relevant computer systems and applications at an intermediate level.

Working Conditions:

Professional, office environment.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.