Operations Performance Manager

This role requires employees to work on-site at our San Diego, California office. Candidates must be local or willing to relocate at their own expense, as relocation assistance or moving stipends are not provided.

Why join our team 

At Options For All, we create opportunities for adults with disabilities to live, work, and love life in their community with dignity and respect. As a USA TODAY Top Workplace, we are proud to build a culture where team members feel supported, valued, and connected to meaningful work. 

As an Operations Performance Manager, you will make a difference every day by helping people build independence, make choices, and work toward their goals. This is more than a job. It is a chance to create real impact while joining a mission-driven organization that values dignity, inclusion, and respect. We are looking for people who care deeply, take initiative, and want to help others thrive. 

Why you’ll love it here 

At Options For All, we believe a great workplace starts with putting people first. We are proud to build a culture where team members feel supported, valued, and connected to the work they do. We celebrate diversity, foster belonging, and create opportunities for growth. 

When you join our team, you can expect: 

• A supportive team environment 

• Meaningful work that makes a difference 

• An inclusive culture where you belong 

• Opportunities to learn and grow 

Your benefits start on Day 1: 

• 100% company-paid medical, dental, and vision coverage for employees 

• Comprehensive coverage for qualifying dependents, including 100% dental and vision and 50% medical 

• Retirement savings plan with up to a 5% company match 

• Mileage reimbursement for work-related travel 

• Paid vacation, sick time, and paid holidays, including your birthday 

• Student Loan Repayment Assistance Program 

What you’ll be doing 

As an Operations Performance Manager, you will serve as the operational right-hand to the Director of Operations, providing leadership over operational systems, workforce management administration, recurring operational reporting, continuous improvement initiatives, and cross-functional performance analytics. The role transforms operational data into actionable insights, identifies root causes of performance issues, drives process improvements, and ensures recurring operational deliverables are completed accurately and on time. Working closely with department leaders, this position improves organizational effectiveness while allowing the Director of Operations to focus on strategic priorities, leadership, and organizational growth. 

In this role, you will: 

• Serve as the system owner and administrator for the organization's workforce management platform, including configuration, maintenance, user administration, troubleshooting, vendor management, testing, upgrades, and optimization. 

• Own recurring operational reporting calendars, ensuring all cyclical weekly, monthly, quarterly, and annual reports are completed accurately and delivered on time. 

• Develop executive dashboards, scorecards, KPIs, and automated reports that provide meaningful operational visibility. 

• Continuously analyze operational data to identify trends, root causes, risks, and opportunities, presenting actionable recommendations to the Director of Operations. 

• Lead operational process improvement initiatives by documenting workflows, identifying inefficiencies, recommending scalable solutions, and coordinating implementation. 

• Monitor organizational performance metrics and proactively flag operational issues before they become larger problems. 

• Conduct operational audits and data validation to ensure data integrity across systems. 

• Partner with department managers to collect, analyze, and synthesize operational information into executive-level recommendations. 

• Coordinate cross-functional operational projects and follow up on action items to ensure completion. 

• Create and maintain standard operating procedures, documentation, reporting guides, and system workflows. 

• Research operational best practices, technology solutions, automation opportunities, and AI-enabled efficiencies. 

• Provide project management support for strategic operational initiatives. 

• Perform other duties as assigned. 

What we’re looking for 

We are looking for someone who is compassionate, dependable, and ready to make a positive impact. 

Experience 

• Bachelor's degree in Business, Operations, Healthcare Administration, Information Systems, Data Analytics, or related field preferred. 

Skills 

• 2+ years supporting operations, analytics, systems administration, project management, or continuous improvement. 

• Advanced Excel skills; experience with Power BI or Tableau preferred. 

• Experience administering enterprise software platforms. 

• Strong analytical, organizational, and project management skills. 

• Ability to translate data into operational recommendations. 

• Lean Six Sigma or process improvement experience/certification preferred. 

Other Requirements 

• 21 years of age or older 

• A valid driver’s license, reliable transportation, and an acceptable driving record are required for this role. 

• This role requires travel within the region where services are provided. 

• Final candidates must successfully complete a background check. 

Physical Demands & Work Environment 

This position requires the employee to regularly stand, walk, sit, talk and hear. The employee must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 10lbs. required.  
 
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
 
The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment 

Equal Opportunity and Accommodation 

Options For All is committed to the full inclusion of individuals with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Ciara Quinones at [email protected].