Operations Performance Management Specialist

Posted 3 Days Ago
Be an Early Applicant
Richardson, TX, USA
In-Office
62K-136K Annually
Mid level
Healthtech • Insurance
The Role
Develops operational performance reporting and actionable insights by analyzing data, translating business requirements, and creating scalable reporting solutions. The role supports data governance, GRC processes, dashboards, automation, and process improvements. It requires collaboration across business and IT teams, project coordination, status reporting, and the ability to communicate complex concepts to technical and non-technical audiences.
Summary Generated by Built In

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Positioned at the intersection of data, technology, and business operations, this role supports the development and delivery of operational performance reporting to enable informed decision-making. The Specialist independently analyzes data, develops reporting solutions, and translates business requirements into accurate, actionable insights, adhering to established data governance standards. This role advances standardized, scalable, and automated reporting by identifying improvement opportunities and leveraging data, tools, and system capabilities to improve efficiency and effectiveness.
Job Requirements
* Bachelor’s degree and 3 years of experience with a broad range of exposure to system analysis, application development, database design and administration, or 7 years of experience with a broad range of exposure to systems analysis, application development and administration.
* Experience with and understanding of Governance, Risk and Compliance concepts and processes (e.g. policies, audits, controls metrics)
* Experience with a GRC Solution
* Experienced in tracking and organizing information
* Experienced in various desktop tools for tracking and managing information
* Experienced in leading work efforts, simple project management
* Experienced in preparing and reporting status
* Knowledge of corporate operations, including business partner operations, compliance support, code of conduct, and corporate policies and procedures.
* Knowledge of organization structure and responsibilities, regulatory policies and procedures and other subsidiary operations.
* Clear and concise verbal and written communication skills, including the ability to articulate complex concepts to various technical and non-technical audiences.
* Time-management, and project-management skills.
* Collaborate well with individuals across the business and IT, as well as at all levels of the organization.
* Experienced in areas of sensitivity, listening/receptivity, leading and motivating others, and open to the opportunities of new ideas and approaches proposed by auditees and project leaders.
* Work Independently, with guidance in only the most complex situations
Preferred Job Requirements
* Bachelor's degree in related field (e.g., Business Analytics, Data Analytics, Data Science, Statistics, Mathematics, Economics, Information Systems, Computer Science, Operations Management)
* Demonstrated progression in applying analytical, technical, and business domain knowledge to solve moderately complex problems with limited oversight.
* Strong proficiency in programming and query languages (e.g., SQL, Python, R) with the ability to independently develop, optimize, and troubleshoot queries.
* Ability to create dynamic and engaging dashboards leveraging data visualization tools such as Tableau and/or Power BI.
* Experience using automation tools (e.g., Alteryx, UiPath) to support data preparation, workflow execution, and process improvements.
* Solid project management skills, including the ability to manage multiple priorities, track deliverables, and resolve issues in moderately complex initiatives.
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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range$61,500.00 - $136,100.00

Exact compensation may vary based on skills, experience, and location.

Skills Required

  • Bachelor's degree and 3 years of experience in system analysis, application development, database design or administration; alternatively, 7 years of relevant systems analysis, application development and administration experience.
  • Experience with Governance, Risk and Compliance concepts and processes, including policies, audits, controls, and metrics.
  • Experience with a GRC solution.
  • Experience tracking and organizing information using desktop tools.
  • Experience leading work efforts and performing basic project management.
  • Experience preparing and reporting status updates.
  • Knowledge of corporate operations, compliance support, code of conduct, and corporate policies and procedures.
  • Knowledge of organizational structures, regulatory policies and procedures, and subsidiary operations.
  • Strong verbal and written communication skills, including explaining complex concepts to technical and non-technical audiences.
  • Time-management, project-management, collaboration, and independent-work skills.
  • Bachelor's degree in a related field such as Business Analytics, Data Analytics, Data Science, Statistics, Mathematics, Economics, Information Systems, Computer Science, or Operations Management.
  • Progressive experience applying analytical, technical, and business knowledge to solve moderately complex problems with limited oversight.
  • Strong proficiency in SQL, Python, or R for developing, optimizing, and troubleshooting queries.
  • Ability to create dashboards using Tableau or Power BI.
  • Experience using Alteryx or UiPath for data preparation, workflow execution, and process improvement.
  • Project management experience managing multiple priorities, deliverables, and issues in moderately complex initiatives.

Health Care Service Corporation Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.

  • Retirement Support A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
  • Healthcare Strength Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
  • Parental & Family Support Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.

Health Care Service Corporation Insights

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The Company
HQ: Chicago, IL
13,563 Employees

What We Do

Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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