KEY RESPONSIBILITIES
. Business and Financial performance
- Ensure accurate and timely processing of all customers’ transactions to minimize operational losses and protect the financial integrity of the business.
- Ensuring all fees and commissions are taken to avoid revenue leakage
- Identify operational inefficiencies and support cost-saving and process improvement initiatives
2. Customer Excellence
- Deliver high service standards by resolving customer transaction queries within agreed timelines and contributing to strong customer satisfaction
- Achieve 100% resolution of complaints in line with SLA
- Enhance overall customer experience by consistently meeting service turnaround times and maintaining high processing accuracy.
3. Process, control and operational performance.
- Achieve satisfactory outcomes in internal audits, issue assurance reviews, and control assessments within central processing.
- Conduct Risk and Control Self-Assessments (RCSA) and maintain strong control ratings
- Perform timely and accurate General Ledger (GL) proofs and reconciliations by maintaining Nostro and GL reconciliation items aged beyond 30 days are at $0.
- 4. Strategic initiatives
- Ensure that all incidents are logged into the bank’s incident tracking tool for resolution.
- Contribute to initiatives and projects that strengthen operational resilience, enhance control effectiveness, and improve customer service across all transaction processing activities.
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Support automation and digitization initiatives to improve operational efficiency and accuracy.
- 5.People
- Ensure adherence to all bank SLAs, Policies and Processes
- Drive 100% Leave utilization by taking all the mandatory leave days in the year to avoid potential cover up of errors, fraud or losses
- Complete all mandatory training programs
Collaborate effectively with team members and stakeholders to achieve departmental objectives
Experience & Qualifications
- Bachelor’s Degree or its equivalent
- At least 2 years’ experience in a bank or financial services
Skills, Capabilities & Personal attributes
- Practical experience in the use of Microsoft Office applications.
- High accuracy and efficiency
- Good understanding of banking operations
- Strong control and compliance awareness
- Effective communication and teamwork
Ability to work under pressure and meet deadlines
Top Skills
What We Do
Ecobank Transnational Incorporated (‘ETI’) is the parent company of the Ecobank Group, the leading independent pan-African banking group. The Ecobank Group employs over 14,000 people and serves about 20 million customers in the consumer, commercial and corporate banking sectors across 35 African countries. The Group has a banking license in France and representative offices in Addis Ababa, Ethiopia; Johannesburg, South Africa; Beijing, China; London, the UK and Dubai, the United Arab Emirates. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth and asset management. ETI is listed on the Nigerian Stock Exchanges in Lagos, the Ghana Stock Exchange in Accra, and the Bourse Régionale des Valeurs Mobilières in Abidjan.
