Operations Officer (R3054)

Introduction to Shield AI

Founded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world’s best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone (V-BAT), and a quadcopter (Nova). The company has offices in San Diego, Dallas, Washington DC and abroad. Shield AI’s products and people are currently in the field actively supporting operations with the U.S. Department of Defense and U.S. allies. 

Job Description:

In this role, you'll join a high-performing, cross-functional team dedicated to crafting next-generation capabilities. The Operations Officer at Shield AI is a senior planner and leader with experience in driving mission outcomes and must be comfortable routinely engaging key stakeholders and partners on matters of strategic importance. Operations Officers are assigned to support specialty teams and are pivotal in optimizing their flight operations and driving overall organizational performance. This role oversees a broad array of essential tasks, including crew and asset allocation, flight range management, flight data collection and deliverables, government approvals, airworthiness submissions, and the maintenance of departmental databases and reporting systems. Serving as the Action Officer for airworthiness, the Operations Officer works to mitigate or eliminate potential impacts that could jeopardize mission objectives. They also serve as a key liaison, facilitating communication between external contractors, government agencies, and Shield AI Mission Operations teams, ensuring alignment and continuous progress toward strategic goals.

What You'll Do:

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You will be assigned to support a specialty team in an operational oversight capacity: Deployed Operations, Operational Support Group, or Fleet Asset Management.




Deployed Operations

• Manage the team’s subcontractor relationships and perform capacity planning
• Perform quality control of pre- and post-deployment products
• Track Net Promoter Scores amongst various deployment and training customer groups
• Provide essential airworthiness support and manage flight range and aircraft lease coordination
• Coordinate and serve as Action Officer for various operator training events
• Collect and analyze efficiency metrics on operator, team, and company performance related to deployments and training
• Support leadership with developing, driving, and communicating overall strategy 
• Problem-solve specific issues as they arise, identify solution options, facilitate decision meetings, and drive execution
• Refine processes and SOPs regarding overseas operations
• Partner cross-functionally to drive collaboration and dissemination of key lessons learned 




Operational Support Group

• Perform quality control of production and experimental flight test products and deliverables
• Support maintenance data analysis and fleet sustainment initiatives
• Track Net Promoter Scores amongst various fleet support, developmental testing and acceptance testing customer groups
• Provide essential airworthiness support and manage flight range and aircraft lease coordination
• Coordinate and serve as Action Officer for various customer acceptance and delivery events
• Support leadership with developing, driving, and communicating overall strategy 
• Problem-solve specific issues as they arise, identify solution options, facilitate decision meetings, and drive execution
• Collect and analyze efficiency metrics on operator, team, and company performance related to test, maintenance and sustainment goals
• Refine processes and SOPs regarding flight testing, fleet support, and maintenance
• Partner cross-functionally to drive collaboration and dissemination of key lessons learned 




Fleet Asset Management

• Manage and coordinate use, inspections, maintenance, and accountability of the company’s vehicle fleet
• Evaluate use of internal assets and equipment and generate demand signal for growth as needed
• Implement and oversee a chain of custody process for vehicles and aircraft systems
• Be present during hardware issuance and check-in to enforce and teach the process to flight teams
• Teach software/firmware upgrades to operators on various hardware
• Coordinate bailments, enforce adherence to procedural requirements, and ensure timely returns to vendors
• Facilitate Return Merchandise Authorizations for inoperable hardware from the fleet
• Document hardware inoperability and misuse, identify failure modes and use data to recommend solutions 
• Solicit input from operators for system improvements to delight our customers 
• Refine processes and SOPs regarding aircraft systems and vehicles
• Support demonstrations and distinguished visitors by coordinating static displays of company products

Required Qualifications:

• Minimum of 3 years leading in a fast-paced organization 
• Highly effective oral and written communications and ability to thrive in a dynamic and fast-paced environment 
• Candidate must be able to operate effectively at remote work sites without direct supervision 
• Candidate must be proficient with Microsoft Office Suite and similar computer-based productivity applications 
• Experience owning cross-functional improvement initiatives end-to-end 
• Ability to travel domestically as needed 

Preferred Qualifications:

• Operations Staff experience
• Bachelor's Degree or higher
• Senior NCO or Officer Professional Military Education 
• Deployed operational experience in a leadership role
• Understanding of continuous improvement and lean manufacturing methodologies 

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Total package details for U.S. based positions:

- Regular employee positions: Salary within range listed above + Bonus + Benefits + Equity

- Temporary employee positions: Hourly within range listed above + temporary benefits package (applicable after 60 days

of employment)

- Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity

Total package details for International based positions (where applicable):

- International premium, hardship differential, cost of living differential, living quarters allowance, foreign service transfer

allowance, equity, international benefits, visa assistance, and relocation assistance.

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.