About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Responsibilities
- Analyzing of various chargeback scenarios
- Processing of chargeback request
- Provide operations support on administrative task and projects eg data entry and documentation handling
- Complete all requests with accuracy and within the agreed Service Level Agreement
- Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
- Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Job Requirements
- A recognized diploma/degree
- Able to multi-task and cope with change and diversity in a fast-paced environment
- Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
- Meticulous with an eye for details and quality mindset
- Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
- Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
- Team player, self-motivated and resourceful
Additional Requirements
Develop, Engage, Execute, StrategiseBe a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Skills Required
- A recognized diploma/degree
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office applications
- Ability to multi-task in a fast-paced environment
- Strong communication and collaboration skills
What We Do
We’re here to do Right By You. At UOB, we aspire to build a better future for the people and businesses in the region. Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN. We create solutions tailored to your unique needs through data and relationship-led insights. Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN. We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies. This is how we stay committed to forging a sustainable future for generations to come. Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
