The Role
Manage cafe operations and P&L, coach and develop hourly staff, manage labor and schedules, uphold brand standards, drive guest satisfaction and retail sales, support hiring and training, and implement learning and development programs.
Summary Generated by Built In
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Position SummaryThe Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.Functions
- Demonstrate financial comprehension of the cafe’s budget and P&L.
- Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
- Manage labor schedules in line with the cafe’s budget and forecast models.
- Successfully run a department and/or cost center.
- Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
- Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
- Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
- Foster an environment of customer service in which all team members put the guest first in every situation.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
- Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
- Ability to engage with guests in regards to music both current and past.
- Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
- Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
- Support staff development and advancement along well-defined career paths.
- Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
- Possess a self-motivated approach to their own personal and professional
Qualifications
- Proven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.
- Ability to learn and bring "out of the box" ideas to their team.
- Genuine enthusiasm and aptitude for serving people.
- Excellent verbal and written communication skills.
- High level of business acumen and common sense.
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
- Managers are expected to be able to perform the job functions with reasonable accommodation.
Skills Required
- Proven experience in an Operations Manager role in a high-volume, casual full-service restaurant
- Financial comprehension of the cafe's budget and P&L
- Ability to manage labor schedules in line with budget and forecasts
- Experience mentoring, coaching, and developing hourly staff
- Ability to execute and uphold brand standards and service expectations
- Strong verbal and written communication skills
- High level of business acumen and problem-solving ability
- Ability to develop and execute learning and development programs
- Fluency in English
- Multiple language abilities
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Seminole Hard Rock Entertainment, Inc. is a global leader in the gaming and hospitality industry, owning and operating a portfolio of luxury casino hotels and entertainment venues. The company provides a wide array of services, including world-class gambling, upscale lodging, fine dining, and premier convention spaces, focusing on delivering extraordinary guest experiences through its diverse locations and the iconic Hard Rock brand.
.png)
