Operations Manager

OPERATIONS MANAGER

Position Summary

 The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager supports General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Under the guidance of the GM, they will prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
• Support the Safety, Health, and Environment program into your work planning and execution
• Support corporate sustainability efforts to reduce the property’s carbon footprint
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
• Manage and develop direct reports while ensuring compliance with all company policies and procedures
• Partner with corporate departments including Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
• Review and approve invoices for accuracy and monitor for timely payment
• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
• Other duties as assigned

Qualifications

• Bachelor’s degree preferred or equivalent direct work experience
• 2+ years of experience or training in shopping centers or equivalent management and leadership
• 3+ years of facilities operations or construction management preferred
• Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
• Strong leadership, interpersonal and relationship building skills
• Strong project management, organizational, and problem-solving skills
• Effective writing and communication skills to include supervise, train and direct teams
• Ability to adapt to changing work environment
• Recognized industry certification preferred
• Prior property maintenance experience

Core Competencies: Decision Quality, Directs Work, Builds Networks, Communicates Effectively, Being Resilient

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is required to do the following:

• The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  
• The employee frequently is required to stand, walk, and reach with hands and arms.  
• The employee is occasionally required to climb stoop, kneel, crouch, or crawl.  
• The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  
• The noise level in this work environment is usually moderate.  
• The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.

Benefit Information

• Competitive compensation
• Medical, Dental and Vision
• 401(k) Company matching with immediate vesting as you become eligible
• Paid Time Off
• Paid Parental Leave
• Wellness and mental health resources