The Role
Manage and lead multi-site operational teams: recruit, train, direct, evaluate, and mentor staff. Deliver daily operational updates, ensure performance goals, oversee technical and analytical operations, establish unit priorities and deadlines, allocate personnel, and develop/implement procedures to meet short- and long-term objectives.
Summary Generated by Built In
Project Management Professional (PMP) certification (preferred but listed as required in the document’s “Desired” category).
Responsibilities:
- Recruit, hire, train, direct, evaluate, and mentor staff across multiple locations.
- Deliver daily operational updates and disseminate information to personnel at all operating sites.
- Ensure daily performance goals are met and provide productivity status reports to leadership.
- Oversee technical and analytical components of the operation to achieve both short‑ and long‑term objectives.
- Establish unit goals, set priorities, manage deadlines, and allocate personnel based on evolving mission needs.
Skills, Knowledge and Expertise:
- Expertise in operational oversight within a large-scale, mission-driven environment.
- Strong analytical skills for evaluating operational performance, customer satisfaction, and procedural effectiveness.
- Ability to develop and implement operational procedures and policies.
- Proficiency in assessing and addressing training needs across diverse teams.
- Demonstrated English reading comprehension.
- Capability to perform physical tasks including lifting 45 lbs.+, bending, stooping, climbing, and reaching.
Benefits:
TeleSolv Consulting offers a competitive compensation package including medical, dental, and vision insurance; 401(k) retirement savings plan with company match; paid time off (vacation, sick leave, and paid holidays); short- and long-term disability coverage; life insurance; and opportunities for professional development and training. Additional benefits may include telework options (if applicable), flexible scheduling, employee wellness programs, and performance-based incentives.
About
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
Skills Required
- Project Management Professional (PMP) certification
- Experience recruiting, hiring, training, directing, evaluating, and mentoring staff across multiple locations
- Deliver daily operational updates and disseminate information to personnel at all operating sites
- Ensure daily performance goals are met and provide productivity status reports to leadership
- Oversee technical and analytical components of the operation to achieve short- and long-term objectives
- Establish unit goals, set priorities, manage deadlines, and allocate personnel based on mission needs
- Expertise in operational oversight within a large-scale, mission-driven environment
- Strong analytical skills for evaluating operational performance, customer satisfaction, and procedural effectiveness
- Ability to develop and implement operational procedures and policies
- Proficiency in assessing and addressing training needs across diverse teams
- Demonstrated English reading comprehension
- Physical capability to lift 45+ lbs, bend, stoop, climb, and reach
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The Company
What We Do
TeleSolv provides business process and systems integration support to a variety of Federal agencies. Our experienced professionals maintain applicable industry certifications that include PMP, ITIL, Six Sigma, CSSP, and CRM. Our support ranges from assessing enterprise‐wide programs and implementing process improvements to supporting operational activities and business processes within centralized and distributed business environments.
