Operations Manager

Operations Manager

Job Type: Full-time, Initial Fixed Term contract of 12 months

Salary Range: See benefits section

Location: Cardiff (UK) | The Hague (Netherlands)

Hybrid working opportunity / Open to remote working within the UK/NL (with travel) 

About the IB

The International Baccalaureate provides world-class educational services to over 6,000 schools across more than 160 countries. Additionally, we are increasingly working with Education Systems, supporting them in achieving their education reform goals. A career with the IB is not just a job; it’s an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference.

About the Role

The International Baccalaureate Organisation (IBO) is increasingly working with education systems, including governments, international organizations and non-profit organizations, to support education reform where there is alignment with an IB education. The Operations Manager supports the effective running of the operational processes, governance arrangements and tools that enable the Education Systems Solutions department to evaluate, develop and deliver systems consultancy opportunities. Reporting to the Senior Operations Manager and working closely with regional teams and corporate functions, the role helps ensure that proposals and projects are well coordinated, compliant, operationally sound and progressed efficiently.

This is a 12-month fixed-term, full-time opportunity based in Cardiff or The Hague, with the potential to become permanent pending the growth and sustainability of the systems consultancy business. Travel is expected to be approximately 15% of time. 

The role is ideal for an organized and proactive operations professional with experience in proposal development, contract administration, project coordination and cross-functional working in a complex environment.

Key Responsibilities

• Support the effective operation of departmental processes, governance arrangements and tools so that opportunities and projects progress consistently and in line with agreed requirements. 
• Draft, coordinate and refine proposals and supporting documents to ensure submissions are complete, well presented, compliant and aligned with departmental expectations. 
• Support the administration and progression of contracts, agreements and internal approval documentation. 
• Work closely with regional teams and corporate functions to maintain continuity from opportunity development through to implementation. 
• Provide practical operational support to stakeholder engagement activity, meetings, records, logistics and follow-up actions, including support to advisory forums where required. 

• Contribute actively to the wider work of the Education Systems Solutions department. 

  
  

About You

• Degree qualified in Business, Operations Management, Public Administration, Finance, Project Management or a related field; a postgraduate qualification would be an advantage. 
• Experience in operations, project coordination, proposal development, contract administration or a related field, ideally within an international, public sector, non-profit or matrix environment. 
• Strong drafting, coordination and organizational skills, with the ability to manage multiple priorities and maintain attention to detail. 
• Good judgement and strong collaborative skills, with the ability to work effectively across functions, regions and different levels of seniority. 
• A proactive, dependable and adaptable approach, with a strong sense of accountability for quality and follow-through.

In addition to your salary, we offer an attractive range of benefits including: 

Position Location: Cardiff

• Annual salary circa £49,314 per annum, negotiable dependent on experience 
• Annual pay review (effective from July 2027)
• 10% employer pension contribution (minimum 3% employee contribution)
• Flexible benefits allowance (1.5% of annual salary)
• Enhanced family friendly benefits
• 25 days annual leave plus public holidays
• Life assurance (4x annual salary)
• Flexible working hours (core hours: 10am–12pm and 2pm–3pm; 37.5 hours/week)
• Paid volunteering leave (one day per calendar year)
• Excellent continuous professional development opportunities
• Health and wellness schemes
• Disability Confident Employer
• Cycle to Work Scheme
• Discounts on products, days out, and gym memberships
• Cashback opportunities from a wide range of retailers
• Employee Assistance Programme
• Free onsite parking

Position Location: The Hague

• Annual salary in the region of €56,910, negotiable dependent on experience
• Annual Pay Review
• Relocation support and work permit sponsorship available
• Flexible benefits allowance equivalent to 1.5% of Annual Salary to spend on benefits or as addition to salary
• Flexible working (core hours are 10am-3.30pm), 40 hours per week
• 25 days annual leave plus public holidays, plus opportunity to purchase up to 5 days of leave each year
• Bicycle scheme
• IB Pension
• Life insurance 2x annual salary 
• Travel and work from home allowance
• Health insurance allowance
• Disability insurance
• Excellent continuous professional development

Applications will be accepted until 11.55pm BST, 08 July 2026. Please ensure you clearly specify the vacancy you are applying for in your covering letter. 

Opportunity & Belonging

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.