Description
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design; no two Pinstripes are the same. We generally host hundreds of guests each week in our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week, from corporate small happy hours, to social gatherings, to seated coursed dinners.
Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and see daily, weekly, and quarterly financials, so it is clear how to move the venue forward financially. From professional development classes to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.
What's in it for you:
- Benefit Package
- Medical, dental and vision insurance
- Health Savings Account option – including company HSA contribution
- Flexible Spending Accounts
- 401K
- Employee Assistance Program
- Company provided Short Term Disability Insurance
- Company provided Long Term Disability Insurance
- Flexible Vacation
- Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
- Growth opportunities, with several new restaurant openings
- Discounts on Food, Beverage and Activities
Salary Range $62,000 -67,000 annually
Requirements
Standards
- Knows the specs and standards in the Training Manual
- Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics
Shift Execution
- Ability to run and execute shifts
- Ability to open & close the venue with the correct aesthetics
- Maintain company standards for aesthetics throughout the shift
- Staffing Levels
- Shows ownership of assigned area
- Attention to detail
- Ensures good shift flow
- Actively controls labor to hit budgets
Coaching & Teaching
- Hold Inspirational and knowledgeable Pre-shifts
- Engaging with the staff
- Communicates the information to the staff
- Coach service in all workgroups: See It, Say It
- Ability to hold disciplinary or hard conversations with staff and hold people accountable
- Communicates staff issues well with other Managers
Staff Relations
- Professionalism
- Communication
- Strategy
- Is approachable and is the ‘Go To’ Manager on the floor
Guest Relations
- Table touches with guests
- Actively seeks to engage and connect with the guest
- Ability to handle guest situations and to solve the guest completely
- Actively seeks community involvement
*** Must be 21 years old and over ***
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Skills Required
- Must be 21 years old or over
- Knows the specs and standards in the Training Manual
- Actively uphold company standards for food, beverage, service, and aesthetics
- Ability to run and execute shifts
- Ability to open and close the venue with correct aesthetics
- Maintain company standards for aesthetics throughout the shift
- Manage staffing levels and show ownership of assigned area
- Attention to detail and ensure good shift flow
- Actively control labor to hit budgets
- Hold inspirational and knowledgeable pre-shifts and engage with staff
- Coach service in all workgroups and communicate information to staff
- Ability to hold disciplinary or hard conversations and hold people accountable
- Communicate staff issues well with other managers
- Professionalism, strong communication, and strategic approach to staff relations
- Guest engagement including table touches and resolving guest situations completely
- Actively seek community involvement to support the venue
What We Do
Pinstripes is an experiential dining and entertainment brand that combines an Italian-American bistro with activities like bowling and bocce, and offers private event spaces.
