The Role
Manage daily delivery operations and dispatch for up to 40 drivers: schedule and assign routes, oversee fleet and morning prep, monitor safety/telematics (Cortex, Netradyne, Mentor), coach drivers, handle on-road incidents and rescues, maintain policies and efficiency, and perform occasional driving/rescue when needed.
Summary Generated by Built In
Acme Freight is looking for an Operations Manager to become part of our team. We're looking for an individual with a strong ability to lead a team daily and communicate effectively between all levels of staff. This position is required to handle the day-to-day within our operations and manage dispatch to make sure they are keeping all deliveries on time. A successful operations manager will be able to handle on-the-road conflict and crisis at a moment’s notice. Prior experience in the field is required, looking for DSP exeperience.
Operations Manager Responsibilities:
Minimum Qualifications
WILL NOT RESPOND TO EXTERNAL HIRING COMPANIES WITH CANDIDATES!
Disclaimer: Applicant must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Candidates could possibly be exposed to noise, dust, cleaning solvents, battery acids, exhaust fumes and the outdoor elements.
All final employment offers are contingent upon a Final Candidate’s successful completion of a background check and drug test.
Operations Manager Responsibilities:
- To maintain the schedule of all delivery drivers throughout the week, make switches and changes as required.
- To help oversee fleet changes in the morning before the arrival of delivery drivers
- To successfully assign routes and get morning totes for each route and driver for daily operations.
- Know when to drop or pick up routes based on logistics given and vehicles available
- Know how to proficiently use excel sheets
- Must have good organizational skills
- To understand how to switch routes at the warehouse and assign rescues blocks
- To understand policy and procedure and maintain high standards amongst all drivers
- To monitor cortex, netradyne, and mentor on a day-to-day basis
- To know how to coach drivers on best practices on delivery procedures and must be able to show practice in the field if necessary
- Must be willing to pick up a route or rescue, if necessary, but not always needed
- Must be comfortable managing up to 40 people in the field as well as dispatch
- Help with operational changes to maximize team proficiency
- Must have good soft skills and willingness to communicate what needs to be done
Minimum Qualifications
- High school or equivalent education
- Must have some aptitude for logistics.
- Must have proficient computer and smart phone skills
WILL NOT RESPOND TO EXTERNAL HIRING COMPANIES WITH CANDIDATES!
Disclaimer: Applicant must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Candidates could possibly be exposed to noise, dust, cleaning solvents, battery acids, exhaust fumes and the outdoor elements.
All final employment offers are contingent upon a Final Candidate’s successful completion of a background check and drug test.
Skills Required
- Prior experience in delivery operations (DSP experience)
- Ability to lead and manage a team daily
- Experience managing dispatch and route assignments
- Proficiency using Microsoft Excel
- Familiarity monitoring Cortex, Netradyne, and Mentor
- Ability to coach drivers on delivery best practices and demonstrate in field
- Comfort managing up to 40 field personnel and dispatch
- Willingness to pick up routes or perform rescues when necessary
- Strong organizational and communication (soft) skills
- High school diploma or equivalent
- Aptitude for logistics
- Proficient computer and smartphone skills
- Willingness to work Saturdays and Sundays and varied shift times
- Ability to pass background check and drug test
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The Company
What We Do
Acme Freight is a logistics and freight company based in San Jose, California, operating as an Amazon Delivery Service Provider (DSP). The company specializes in the transportation and delivery of packages, managing a fleet of delivery vehicles to provide essential supply chain and last-mile delivery services within the San Jose and Santa Clara regions.
