Operations Manager

Monday to Friday

We are looking for an experienced Operations Manager to support the continued performance and development of our Tipton depot. Working alongside the Depot Manager, this role is responsible for helping deliver safe, efficient and compliant day to day operations, while maintaining excellent service levels and supporting operational KPIs across the site.

• Provide leadership, guidance and day to day support to the traffic dispatcher team, including monitoring depot KPI performance across service, safety and profitability.
• Support the operational management of daily depot activities, including driver supervision and vehicle availability through close collaboration with Fleet.
• Manage, motivate, train and develop operational teams as required.
• Address underperformance appropriately, including implementation of disciplinary procedures where necessary.
• Manage absence processes, including return to work interviews.
• Support mobilisation planning for new work, tactical reroutes and seasonal operational planning, including Bank Holidays and Christmas periods.
• Ensure routing and service issues are resolved efficiently and maintain a strong customer service focus at all times.
• Contribute to cost control initiatives, identifying opportunities to improve efficiencies, reduce operational costs and support budget performance.
• Ensure all Health & Safety procedures, inductions, training and reporting requirements are followed and maintained.
• Deputise for the Depot Manager when required and undertake any other reasonable duties appropriate to the role.

• CPC qualification is desirable.

• Previous experience as a Transport Manager or in a similar operational leadership role within the Services or Logistics industry.
• Experience managing people and Health & Safety within a unionised environment.
• Proven experience working towards clearly defined service delivery KPIs.
• Demonstrable experience of resource management and cost control.
• Understanding of Lean Management principles.
• Experience using route planning systems such as Route Monkey, DPS (LogiX) or similar.

• Local geographical knowledge and understanding of transport legislation is desirable.
• Understanding of working within a time critical service environment.
• Waste industry knowledge, including relevant legislation, would be advantageous.

This opportunity is open to current Biffa employees only. Please speak with your Line Manager before applying and follow the usual internal application process.