Operations Manager

POSITION: Operations Manager          

DEPARTMENT: Operations     

REPORTS TO:  Senior Operations Manager     

FLSA STATUS: Salaried Exempt            

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE VENUE

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here.   www.viewboston.com

THE ROLE

The Operations Manager is responsible for the daily oversight of facility operations to ensure exceptional guest experience and efficient back-of-house performance. The Operations Manager leads teams across the operations department, including guest services, maintenance, housekeeping, and event operations, while ensuring compliance with all building and safety standards. This role requires hands-on leadership, strong cross-functional coordination, and a sharp focus on operational excellence and staff development.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Oversee day-to-day facility operations including guest services, maintenance, janitorial, ADA compliance, and event setup.
• Lead and schedule part-time and full-time operations staff, ensuring proper payroll practices and shift coverage.
• Execute and refine opening and closing procedures at the venue.
• Hire, train, and manage supervisors and hourly staff; conduct performance reviews and enforce policies/procedures.
• Maintain strong communication and collaboration with other departments and vendors to ensure seamless event execution.
• Enforce all building codes, safety protocols, and regulatory requirements (OSHA, ADA, NFPA, etc.)
• Lead and maintain fire/life safety and emergency preparedness training across the entire View Boston team.
• Identify and resolve operational issues and guest concerns promptly.
• Serve as Manager on Duty (MOD) as scheduled.
• Support preventative maintenance plans and vendor management to reduce downtime and ensure readiness for events.
• Drive departmental SOP’s, quality control initiatives, and support budget management.
• Assist with inventory, event changeovers, and support other business functions as needed.
• Perform other duties as assigned by View Boston management team.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• Bachelor’s degree, preferably in Facilities Management, Hospitality, or related field.
• 5+ years of progressive experience in venue operations, hospitality, or public attractions.
• 3+ years of supervisory or management experience.

SKILLS AND ABILITIES

• Strong organizational and leadership skills with a proactive, solution-oriented mindset.
• Exceptional managing compliance with OSHA, ADA, and other regulatory agencies.
• Comfortable with irregular schedules, including nights, weekends, and holidays.
• Proficiency in Microsoft Suite; familiarity with Accesso & Revel is a plus.
• Ability to simultaneously manage a high level of detail across multiple projects.
• Ability to work independently and manage time effectively.
• Ability to maintain customer confidentiality and work well within a team environment.
• Ability to balance internal priorities with client expectations.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at View Boston

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.