At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Responsible for:
-Oversee and direct activities of a number of LOBs along with all Team Leaders and staff
-Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency
-Manage Team Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently
-Responsible for regular and often daily interaction with all the company departments, campaigns and the whole management team.
-Responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
-Develop individual & team goals and implement plans to carry out objectives.
-Ensure compliance with all established policies and procedures
-Guide Team Leaders in meeting team and individual goals
Qualifications and Typical Experience:
● Relevant tertiary qualifications in management or business discipline
● Substantial experience within similar role
● Experience working directly with clients
● 2 years plus experience in a customer service / sales position or related industry (desirable)
Skills Required
- Relevant tertiary qualifications in management or business discipline
- Substantial experience within similar role
- Experience working directly with clients
- 2 years plus experience in a customer service / sales position or related industry
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
