This position will manage the overall performance of District Central Support (DCS) Teams for servicing and collection activities in Branch and Centralized Collections. The Operations Manager will be responsible for managing performance of assigned teams in partnership with Branch Operations. The Operations Manager will examine workload volumes, prioritize and dictate work efforts, and perform daily analysis for assignments. The main goal is to lead, develop, and maintain a highly effective team that produces exceptional servicing and collection results for OneMain and its customers.
In the Role
- Lead and drive financial performance across multiple DCS assigned regions, ensuring sustainable delinquency results
- Establish strong partnerships with Branch Leadership to influence strategy, execution, and performance results for DCS initiatives
- Execute DCS strategies in alignment with company objectives while ensuring full compliance with corporate policies and regulatory requirements
- Collaborate with cross‑functional teams and senior leaders to share insights, identify opportunities, and drive continuous improvement
- Champion coaching and development efforts to strengthen team capabilities, engagement, and succession readiness
- Serve as the primary liaison for DCS leadership and team members, fostering alignment, accountability, and operational excellence
Requirements
- High School Diploma or GED
- Two (2) or more years of servicing/collection/call center experience
- Ability to travel domestic
- Excellent communication and able to present to medium/large group
- Project management experience/skills
Preferred
- Bachelor's degree or some post-secondary education
- Bi-Lingual (Spanish / English) fluency preferred but not required
- Experience in the financial services industry
- Five (5) years’ experience in supervisory role
Location: Fort Mill, SC
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee #OMHTF
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Skills Required
- High School Diploma or GED
- Two or more years of servicing/collection/call center experience
- Ability to travel domestic
- Excellent communication skills
- Project management experience
OneMain Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneMain Financial and has not been reviewed or approved by OneMain Financial.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 4% after six months, supporting long-term savings. An employee stock purchase plan with a 10% discount adds another ownership-oriented reward element.
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Leave & Time Off Breadth — Time-off offerings include vacation that can grow to five weeks, paid holidays, personal days, sick time, and three paid volunteer days. Paid parental leave is offered at 100% pay for six weeks, adding to the overall leave mix.
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Flexible Benefits — A broad menu of benefits spans HSAs/FSAs, disability coverage, life and long-term care solutions, tuition reimbursement, and voluntary options like pet insurance and legal assistance. Backup child/elder care and adoption assistance further widen the set of selectable supports.
OneMain Financial Insights
What We Do
OneMain provides personal loans with one on one, local service at branches nationwide. Our personalized loan solutions offer customers a simple and straightforward loan application, fixed rates, fixed payments, clear terms and multiple payment options.
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