Innovation Starts With You.
Operations Manager
Full time - Permanent Position.
Remote / NB, Canada.
Job Role:
As an Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program.
Responsibilities:
- Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
- Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
- Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training.
- Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
- Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
- Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
- Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
- Lead the implementation of process excellence and continuous improvement initiatives.
Qualifications:
- A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
- 15+ years of experience in training delivery operations, program management, or a related role.
- High proficiency in the use of:
- Learning management systems (LMS) to organize curriculums and learning object curations.
- Microsoft Excel to collect and analyze structured data used by various information management systems.
- MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
- A strong understanding of instructional design principles and adult learning methodologies.
- Excellent project management skills with the ability to manage multiple initiatives simultaneously.
- Exceptional communication, leadership, and interpersonal skills.
- An analytical mindset with the ability to interpret data and make data-driven decisions.
- Certifications in training, project management, or related fields are a plus.
- General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset.
Benefits
- Competitive salary + full benefits.
- Work from Anywhere: Fully remote flexibility.
- Dedicated focus on your long-term growth.
- A diverse, collaborative, and inclusive workplace.
About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/
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Skills Required
- Bachelor's degree in Business Administration, Human Resources, Education, or a related field.
- 15+ years of experience in training delivery operations, program management, or a related role.
- High proficiency in Learning Management Systems (LMS) and Microsoft Excel.
- Strong understanding of instructional design principles and adult learning methodologies.
- Excellent project management skills.
- Exceptional communication, leadership, and interpersonal skills.
What We Do
Transformation isn’t a buzzword — it’s our blueprint. CGS Immersive helps forward-thinking companies reimagine workforce learning as a true growth engine. We combine strategy, immersive technology, and tailored content to drive performance from onboarding to leadership. -Your goals, our roadmap: We build solutions aligned to business outcomes—compliance, culture, upskilling, customer experience ,and more. Every engagement is co-created for real impact—moving teams beyond memorization to mastery and real behavior change. -Roleplay, practice, and readiness: Our Cicero platform integrates lifelike, unscripted roleplay, 24/7 AI coaching, adaptive assessments, mixed reality, and kiosk experiences. Teams sharpen skills for every challenge, from sales to compliance interviews to high-stakes field scenarios, with instant, actionable feedback. -Tech that powers real work: With TeamworkAR, learning is truly on the job—digital twins, step-by-step immersive instructions, collaboration tools, and contextual expertise make growth continuous and trackable, right in the flow of work. -Proof, not promises: Our clients achieve 53% faster onboarding, an average of $5M+ in annual savings, 15–17% sales uplift, and up to a 94% boost in employee confidence. Dashboards show measurable gains in engagement, retention, compliance, and KPIs that matter at every level. -Trust, insights, and security: Enterprise-grade security, seamless analytics, and deep integration come standard—giving leaders real-time visibility from the frontline to the executive team. Trusted by industry leaders like Microsoft, Medtronic, McDonald’s, Maersk, and more, CGS Immersive are the architects for learning’s next chapter. If you’re building for tomorrow — let’s get to work. www.cgsimmersive.com
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