Our Opportunity:
Chewy is currently seeking an Operations Manager for our pharmacy fulfillment center in Louisville, KY. This leader will be directly involved in a start-up environment and will develop and sustain connections with hourly associates, managers, carrier partners, vendors, other FC teams, and different departments within the company. This person loves handling uncertainty and change, and enjoys diving into the details to promote daily improvements.
This outstanding opportunity invites you to join an exceptionally ambitious team committed to flawless execution in our operations. You will have the chance to implement world-class strategies and compete on a national level. Join us to determine and successfully implement solutions that will propel our company forward. Be part of a collaborative environment where your efforts directly impact the customer experience.
What you'll do:
- Coordinate inbound and outbound tasks for the FC, such as receiving, picking, packing, and shipping, over two shifts
- Be a leader in providing a healthy and safe work environment for associates working on the outbound team
- Guide warehouse supervisory staff to meet set goals, including timely picking, packing, and shipping of customer orders. Ensure the warehouse maintains high shipment punctuality and minimal shipping errors.
- Ensure that all critical metrics are on target for the operation, such as warehouse misses, timely shipments, shipment defects, aged tasks, production levels per hour, and cost per order line
- Lead and supervise a team of Area Managers and Operations Leads
- Drive long-term planning and forecasting
- Leverage the Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area
- Mentor, train, and develop Area Managers for career progression and learning
- Ability to develop and share guidelines across the shifts and network
- Build a positive team dynamic that encourages all employees in the FC to provide feedback and inspire change within the facility. Help the team adapt to the evolving business and maintain a strong focus on the customer experience.
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Apply the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS efficiency
What You'll Need:
- A Bachelor's Degree from an accredited University or Equivalent Experience
- Over 5 years of supervisory experience in fulfillment center or warehouse operations; retail or e-commerce background preferred
- A minimum of 4 years of supervisory experience in Receiving, Inventory Control, and/or Order Fulfillment
- At least 4 years of verified experience in efficiently directing sizable teams of hourly employees
- Experience with building or improving inventory management, order management, and warehouse management systems and processes
- Enthusiasm for operating in a start-up setting characterized by significant uncertainty and frequent change
- Strong project management and continuous improvement skills
- Attitude centered on tracking and improving results
- Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership
- Proven ability to quickly adapt and drive the right results using data
- Highest levels of integrity and ethics
- Must be flexible to work weekends
- Position may require travel
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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