Operations Manager

Job title:

Job Description:

Operations Manager

Up to £60,000 depending on experience

Home based

Fixed Term Contract - Up until March 2027

If applicable, a secondment would be offered for any internal employees.

We're currently recruiting for an Operations Manager who will be responsible for the performance and delivery of all HR Admin/Payroll services, ensuring quality, accuracy, adherence to policies, procedures, and service delivery remains compliant with legislation and statutory requirements.

Responsibilities

• Assess changes in the market environment and proactively identify opportunities to improve service quality, workforce management, and system capability.

• Lead and manage the workforce strategy ensuring team members have the required skills, knowledge, capability, and a customer‑focused mindset.  Ensure performance targets for all team members are monitored, ensuring consistent delivery against KPIs and quality standards are met. 

• Lead monthly team meetings, daily and weekly check ins with Team Leaders ensuring support, direction and performance oversight.   

• Support with complex payroll and system queries, applying in‑depth knowledge of payroll processes and varying terms and conditions across education clients, determining required actions and engaging the correct technical or operational teams.

• Maintain oversight of all active onboarding projects, ensuring progress, risk management, and client communication are effectively managed.  Participate in internal project calls for onboarding clients, managing risks and liaising with clients as needed.

• Ensure all Local Authority and locally agreed changes to Terms and Conditions are delivered accurately, on time, communicated to the relevant teams and are applied in line with statutory and contractual requirements.

• Attend and participate in client review meetings, ad hoc client meetings, client engagement events, virtually and face to face.  Support the People Partnering Team in the delivery of joint training sessions to clients.

About You

• Ability to perform in a high-pressure environment

• Payroll background - essential

• Educational industry experience - desired

• Effective time management of priorities and deadlines

• Showing empathy to colleagues who are contacting our service with pay/HR related queries

• A willingness to support on projects and ad-hoc tasks.

About Capita Education:

Capita works in partnership with schools, academy trusts and local authorities to provide specialist expertise, ensuring every child and young person receives a good education, is in a safe and healthy environment and is given expert guidance to realise their full potential.

At Capita we provide traditional back-office support services such as HR to schools and multi academy trusts. We also have a specialised education and skills support organisation, Entrust.

Entrust is a joint venture company between Staffordshire County Council and Capita and has supported educational establishments across England to improve outcomes since 2013.

As an education and skills support services organisation, we’re all about excellence in education, creating better outcomes and making things easier for our customers. It’s central to everything we do.

What’s in it for you?

• A competitive basic salary (Up to £60,000 depending on experience)

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
 

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. 
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

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