Location: Downtown Detroit, MI in person 5 days/week
About Us
We're Proof, a high growth company in the legal tech industry founded in 2017. Our best-in-class legal services platform is trusted by over 3,000 law firms across the U.S. and serves countless pro se parties. Our core offerings, Service of Process and E-Filing, are designed to make legal services more accessible, efficient, and transparent. We are on track to double our business again this year and are looking for dedicated, detail-oriented professionals to join our team as we continue to scale.
If you are passionate about transforming the legal industry and believe in making legal services more affordable and accessible to all, we invite you to join our mission-driven team.
Role Overview
The Operations Manager will be a pivotal leader responsible for operational excellence, ensuring seamless execution, adherence to quality standards, and outstanding client experience and success. This role demands a leader who can manage KPIs, foster cross-departmental collaboration, and coach teams toward maximum productivity and accountability in a fast-paced environment.
Key Responsibilities
Performance Management & Execution
- Drive Execution: Lead the flawless execution of all day-to-day operational processes, ensuring alignment with organizational goals and adherence to established standard operating procedures (SOPs).
- KPI Management: Define, track, and analyze key performance indicators (KPIs) and operational metrics. Implement data-driven strategies to improve efficiency, productivity, and profitability.
- Quality & Adherence: Establish and maintain robust quality assurance protocols. Monitor operational output to ensure strict adherence to industry regulations, internal policies, and quality benchmarks.
Client Success & Retention
- Client Focus: Champion a strong client-centric culture within the operations team. Ensure operational decisions prioritize exceptional service delivery and client satisfaction.
- Driving Retention: Collaborate closely with the client success and sales teams to identify and address operational bottlenecks that impact client experience, ultimately driving high client retention rates.
Team Leadership & Collaboration
- Coaching & Development: Provide leadership, coaching, and mentorship to the operations team, fostering a high-performance environment focused on continuous improvement and professional growth.
- Cross-Collaboration: Act as a key liaison, collaborating proactively with internal departments (e.g., Sales, Technology, Finance, HR) to streamline processes, remove silos, and ensure seamless cross-functional workflows.
Problem Solving & Growth
- Finding Solutions: Proactively identify operational challenges, develop effective solutions, and implement process improvements using a structured, problem-solving methodology.
- High-Growth Environment: Scale operational processes, systems, and teams to support the company’s rapid growth trajectory, ensuring infrastructure remains robust and adaptable.
Qualifications
- 5 years of experience in an operations management role, preferably within a fast-paced, high-growth company or relevant industry.
- Proven track record of managing and improving operational KPIs and driving measurable productivity gains.
- Strong leadership skills with experience in performance management, coaching, and team development.
- Exceptional problem-solving abilities and a data-driven approach to decision-making.
- Excellent communication skills and experience fostering cross-departmental collaboration.
- Proficiency in operational software, project management tools, and data analysis platforms.
- Bachelor’s degree in Business Administration, Operations Management, or related field; Six Sigma certification a plus].
Compensation: $80-95K
Benefits- Bonus Plan: Eligible to participate in the company bonus plan
- Comprehensive Benefits: Medical, dental, vision, disability insurance, and 401(k) available
- Flexible Time Off: Enjoy flexible paid time off and holiday policies
- Workplace Equipment: Necessary equipment provided
- Work Hours: A full 8 hours of actual work time (excluding lunch breaks) is expected each workday
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
Top Skills
What We Do
Proof is revolutionizing service of process. Proof is a legal technology company that instantly connects law firms with independent process servers nationwide. Law firms can create electronic serve requests 24/7, receive live updates, see mapped verification of all attempts, and connect directly to servers in real time. Proof’s technology provides electronic time and date stamped proof that your serve was performed successfully plus a notarized affidavit from the server. Proof offers 1, 3 or 7 day service nationwide as well as internationally.
