Key Responsibilities:
- Develops and implement strategic initiatives in order to improve operational processes, aligned to the SSA Operations strategy
- Overall responsibility for quality, timeliness, and profitability of data collection in the Research Division
- Oversees the rollout and full implementation of relevant global processes within operations
- Manages the Field, CATI, Coding, and Quality Control teams to ensure delivery of KPIs
- Ensures teams are suitably resources with skilled staff, and with appropriate training
- Monitor financial KPIs to ensure meeting (or beating) budgets set
- Provide guidance on how to improve performance versus budget by adopting efficiency initiatives including software and technology
- Act as a trouble-shooter in dealing with particular project issues and problems
- Adheres to policies and procedures, acting as an advocate throughout the Operations teams
- Provides support and guidance to Managers’ teams in capacity and resource planning
- Establish technical standards and ensure adherence to them for company operations
Knowledge and Skills:
- Experience in research and specifically in an Operations environment
- 3 – 4 years of hands-on experience on the operational side of Market and Social Research, preferably in full-time positions
- Decisive in nature with the ability to make tough decisions within difficult situations and circumstances
- Excellent team player with a collaborative style of communicating and leading with ability to make decisions
- Exceptional interpersonal and people skills to work with different types of people
- A solution-oriented person who is able to come up with creative and positive ideas to drive the teams and operations forward
- Considerable ability to manage and coordinate functions of various departments
- Strong commercial acumen
Skills Required
- Experience in research and operations environment
- 3 - 4 years hands-on experience in operational side of Market and Social Research
Ipsos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsos and has not been reviewed or approved by Ipsos.
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Leave & Time Off Breadth — Time-off policies include generous vacation allowances, paid sick time, volunteer days, Summer Fridays, and an extra birthday day in some regions. Allowances in some markets increase with tenure and include options to buy or sell holiday time.
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Healthcare Strength — Health coverage spans multiple medical plans, dental and vision care, an Employee Assistance Program, and employer-funded income protection and life assurance in certain regions. Private medical coverage is offered for some levels, alongside mental health support resources.
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Parental & Family Support — Paid parental leave is available across regions, with multi-month options and equal maternity and paternity leave in the UK. Flexible working approaches and family-friendly policies are emphasized.
Ipsos Insights
What We Do
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder. Ultimately, success comes down to a simple truth: YOU ACT BETTER WHEN YOU ARE SURE First listed on the Paris Stock Exchange: July 1, 1999 Total revenues in 2019: 2,003.3 million euros
