People Operations Manager

WHO WE ARE

Hook is a Creative Production Agency. With a collaborative, maker-centric team, and an emphasis on craft-focused design, we develop creative campaigns, short-form content, and websites for well-known brands.

Our mission is to integrate creative and production to help grow brands faster. But we believe what’s most important are the people who work with us and the experience they have along the way. We want clients to think of us as the best agency they’ve ever worked with, and we want everyone at Hook to feel like this is the best job they’ve had yet.

WHAT’S A PEOPLE OPERATIONS MANAGER AT HOOK?

As People Operations Manager, you will support the entire organization in all aspects of logistics and coordination through a people-first approach. It’s likely no two days will look the same as you balance equal parts office management and administrative support for the Operations team, taking on various tasks that keep our agency running smoothly. This is a dynamic role for someone who wants to have an impact in creating meaningful experiences making Hook everyone’s favorite agency. 

While Hook operates as a remote-first organization, the successful candidate for this position must reside in the Ann Arbor, Michigan, area. Some tasks necessitate an in-office presence at least once a week. 

WHAT YOU’LL DO

Office Management and Administrative Support 

• General office management (supply ordering, mail distribution, voicemail forwarding, point of contact for vendors, guests, and cleaning team, etc.)
• Manage company accounts for parking and co-working spaces
• Co-manage company budgets and review and approve employee expenses
• Manage and organize company swag orders and shipments 
• AdHoc project support for the operations team

Employee Experience Support 

• Oversee onboarding of new hires and freelance support
• Assist with separations and offboarding tasks
• Manage internal communications and compliance training schedules
• Plan company events (remote and in-person) and coordinate travel as requested
• Co-lead external mentorship program and support internal employee-led groups

Equipment and Asset Management 

• Order laptops and equipment and coordinate equipment repairs, replacements, and returns
• Maintain asset tracking system for company-owned assets

Recruiting Support

• Manage communications and assignment details with independent contractors 
• Schedule interviews and lead communications with candidates 

WHAT YOU’LL NEED

• To be reliable and personable; enjoy working with a diverse range of individuals and ensure employee needs are met and make Hook an amazing place to work
• Ability to maintain a high degree of confidentiality and discretion in regard to matters and documents
• Strong organization skills; efficient at multitasking with good time management skills
• Exceptional communication, written and interpersonal skills
• Ability to manage multiple shifting priorities and operate in a dynamic, time sensitive environment; supporting multiple teams, multiple projects and multiple time zones
• Initiative and resourcefulness to complete tasks independently 
• Proficient knowledge of technology and ability to learn new tools quickly. Google Suite experience is a plus
• A valid driver's license and reliable transportation
• Ability to lift up to 40 pounds occasionally

WHAT ELSE

Qualified applicants will include a resume and a statement of interest that lets us learn a little more about you.

We're a collaborative group of people who love the internet and want to create phenomenal work. Company benefits include health, dental, matching 401k, paid vacation and holidays, and more. 

At Hook we value what makes everyone different, we look for the best talent no matter the background. We know that great work requires diverse perspectives which is why we strive to create a place of belonging where everyone can express who they are. Come join us!

Hook believes in compensation transparency and equity. We’ve designed a 10-level advancement framework that’s applied consistently across disciplines and departments and aligns to location-based salary ranges. This role is leveled as a L3. During the interview process we’ll review your location, skills, experience, and other relevant factors to determine where you fall within our leveling framework and corresponding salary ranges. Please follow this link to learn more.