Operations Manager

Reposted 13 Days Ago
Be an Early Applicant
Kansas City, KS, USA
In-Office
80K-90K Annually
Senior level
Logistics • Transportation • 3PL: Third Party Logistics
The Role
The Operations Manager oversees daily operations, ensures safety, manages staff performance, tracks productivity, and implements process improvements to meet business goals.
Summary Generated by Built In

Salary Range $80,000 to $90,000

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions Statement(s)
• Maintain Holman’s commitment to honesty and integrity.
• Establish and maintain a safe and healthy work environment throughout all operations.
• Maintain Holman’s commitment to quality.
• Create and maintain a “Best in Class” operation by directly managing the recruiting and selection of personnel who meet or exceed the operation’s pre-determined skill levels,testing results, and qualifications.
• Manages shift supervisors to ensure the safe execution of daily workload.
• Continuous daily communication with the general manager, supervisors and associates to sustain quality and performance.
• Communicates successes and opportunities to the general manager, supervisors, associates, and customer as appropriate.
• Communicates supervisor and associate performance to ensure quality personnel and sufficient staffing.
• Track and manage/communicate shift productivity goals via training, coaching, disciplining, and setting expectations for supervisors and associates.
• Maintain warehouse sanitation to AIB standards.
• Interviewing and recommending associates for 2nd interviews.
• Track and manage equipment to ensure availability and safe operation.
• Develop and maintain shift handoff process to ensure success among shifts.
• Help to lead process improvement projects.
• Help to develop work standards for daily activities, audits, etc. that continues to support the business.
• Coordinates new hire orientation and enhanced “hands on” training program.
• Team level focus on problems and resolutions/corrective actions.
• Daily warehouse inspection to review areas needing improvements, communication with supervisors to ensure corrective actions taken immediately.
• Maintain an open-door policy and respond to employee concerns in timely manner.
• Ensure employees and associates follow company policies and procedures.
• Continually evaluate operations to minimize service and financial risk. Eliminate, reduce, and/or communicate findings or concerns.
• Supervise and prioritize product “Hold” processes to meet customer’s inventory management expectations.
• Address customer inquiries promptly and professionally and ensure customer satisfaction.
• Meet or exceed company and divisional goals.
• Develop strategies to reduce cost while maintaining quality.
• Create, train, establish, and audit standard operating procedures. .
• Contribute to the divisional team by sharing best practices, projects, and materials.
• Schedule regular team meetings to communicate goals, provide business updates, resolve issues and elicit ideas.
• Manage trucking operations within DOT requirements.
• Understands and trains on fire suppression systems, including knowledge of shut down in the event of non-fire accident.
• Manage building shutdown process, including locking, securing, turning off coffee pots, turning off lights and equipment.

POSITION QUALIFICATIONS
Competency Statement(s)
• Attendance - Ability to work required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal 
and written instruction.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with Customers, co-workers and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Empathetic – Ability to appreciate and be sensitive to the feeling of others.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Mathematics - Ability to perform basic and intermediate math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and
decimals. Ability to compute rate, ratio, and percentage.
• Language Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals. Ability to write routine reports and correspondence.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability – Ability to be dependable and trustworthy.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Decision Making – Ability to make critical decisions while following company procedures.
• Strategic Planning – Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of ones’ ability using his or her own drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

SKILLS & ABILITIES
• Education: High School Graduate or General Education Degree (GED). Associates degree
or equivalent work experience is preferred
• Experience: Five or more years of supervision experience. Human Resources Knowledge
Inventory Control Experience. Knowledge of Six Sigma, Lean Manufacturing, Green Belt.
• Computer Skills: SAP Knowledge (Preferred), Network IT Experience (Preferred), Microsoft
Access (Preferred), Intermediate Experience in Microsoft Word, Excel, and Outlook.

Qualifications Behaviors Required Loyal: Shows firm and constant support to a cause Innovative: Consistently introduces new ideas and demonstrates original thinking Functional Expert: Considered a thought leader on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Top Skills

Microsoft Access
Excel
Microsoft Outlook
Microsoft Word
SAP
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The Company
HQ: Federal Way, Washington
385 Employees
Year Founded: 1864

What We Do

Holman Logistics is a leading provider of third-party logistics (3PL) and supply chain management solutions. With public warehouse facilities, contract warehousing, transportation, and manufacturing logistics operations across the United States, Holman will provide extraordinary service, whether you need food-grade warehousing, custom kitting and repacking, e-commerce fulfillment, manufacturing support, or anything in between.

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