Our Opportunity at Chewy!
We are currently recruiting an Operations Manager for our Compounding Lab in Louisville, KY! This leader will manage operational tasks for the Compounding Lab. They will balance safety, quality, customer experience, and efficiency. They will also develop leaders and expand capabilities in a highly regulated environment. This individual will be someone who loves dealing with ambiguity, change, and enjoys getting into the details to drive improvements.
What You'll Do:
- Follow and ensure all safety and USP guidelines for preparation of compounded medications as described in Standard Operating Procedures.
- Provide a healthy and safe work environment for associates working in the compounding laboratory.
- Direct Compounding Laboratory supervisory personnel to achieve prescribed objectives, including timely processing of customer orders while maintaining the highest possible quality and lab efficiencies.
- Ensure that all key performance indicators are on target for the operation, such as batches per hour, throughput, and quality/safety metrics are being met.
- Own operational performance for the compounding lab across multiple shifts, including safety, quality, cost, and customer experience outcomes.
- Lead and own the development of a team of Area Managers and Operations Leads, with accountability for performance across all shifts.
- Translate site and network-level goals into execution plans, prioritizing initiatives that improve workplace safety, product quality, expenses, and timeliness at scale. Partner with cross-functional and network collaborators to share best practices and drive standardization where appropriate.
- Build a positive team dynamic that encourages all employees in the compounding lab to provide feedback and lead changes within the facility, adapt to the constantly evolving business, and stay focused on the customer experience
- Drive projects through our Continuous Efficiency Improvement Program (CEIP) to improve overall safety, quality, cost, and delivery while growing and expanding capabilities within the compounding lab.
What You'll Need:
- A Bachelor's Degree from an accredited University or Equivalent Experience
- 5+ years of management experience in fulfillment center/warehouse operations or compounding pharmacy operations leading large groups of hourly employees.
- Experience building or improving inventory management, order management, and warehouse management systems and processes.
- Demonstrated ability to independently analyze operational data, identify trends and root causes, and drive sustainable performance improvements.
- Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
- Must be flexible to work weekends as needed and position may require some travel.
- Working knowledge of compounding equipment and laboratory operations, with the ability to step in and support hands-on execution or training when required.
- Familiarity with USP < 795>, < 797>, and upcoming < 800> guidelines for the preparation of compounded medications.
- Compounding may be exposed to chemicals used in the preparation of compounds (some are classified as hazardous and/or toxic by the National Institute for Safety and Health and special safety precautions must be taken when working with these chemicals).
Bonus:
- Compounding leadership experience
- Certification and/or experience in Lean Six Sigma and/or Green Belt certification
Physical requirements:
- Must have visual acuity, color vision, peripheral vision, and depth perception.
- Required to lift at least 25 pounds.
- Must be capable to stand for long periods of time.
- Must be able to wear required PPE for extended durations when required.
- Required to use hands to handle, control, or feel objects, tools, or controls.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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