Operations Manager

Operations Manager: JD

SolarEdge (NASDAQ: SEDG) is a global leader in smart energy technology, employing over 4,000 professionals across 34 countries with millions of installations worldwide. Our range of advanced products includes solar inverters, battery storage systems, backup solutions, EV charging infrastructure, and AI-driven energy management tools. At SolarEdge, we are dedicated to advancing clean energy as the principal power source for homes, businesses, and beyond.

With increasing demand for electricity, the necessity for intelligent, sustainable energy solutions continues to grow. SolarEdge provides exceptional opportunities for skill development within a multidisciplinary environment, encompassing research and development, production, and customer supply. Employees collaborate with skilled colleagues, address meaningful challenges, and contribute to a sustainable future in a dynamic industry characterized by continual innovation. We value creativity, agility, and impactful work, encouraging all team members to actively participate in our mission.

The Operational Manager plays a critical role in ensuring operational excellence and driving process innovation for enhanced team performance and productivity. This position is responsible for establishing, monitoring, measuring, and reporting against defined standards while aligning with the needs and expectations of users, partners, and stakeholders.

Key Responsibilities:

·      Manage all processes, change initiatives, and quality procedures at the India Support Center.

·      Build and oversee workforce management, training, and QA teams.

·      Develop and optimize work plans and procedures.

·      Serve as the managerial escalation point for internal stakeholders, addressing arising issues efficiently.

·      Supervise daily results and implement timely interventions to mitigate risks.

·      Coordinate regularly with regional Service Managers.

·      Conduct structured meetings with team members.

·      Oversee resource allocation, vacation planning, and KPI bonus preparations.

·      Achieve KPIs and set annual performance goals for teams.

·      Review QA forms.

·      Participate in recruitment and hiring activities.

·      Evaluate employee performance, identify training needs, and define appropriate training sessions.

·      Provide oversight for Learning & Development (L&D) and Quality Assurance for the team.

Requirements:

·      7-12 years’ experience, including at least 5 years as an operational manager in a global organization.

·      Bachelor’s degree in any discipline.

·      Strong command of English (written and spoken).

·      Proven project and people management skills.

·      Thorough understanding of support delivery processes.

·      Expertise in Quality Assurance.

·      Exceptional organizational, interpersonal, and leadership abilities.

·      Analytical approach to problem solving.

·      High motivation and independence.

·      Ability to multitask in a fast-paced environment.

·      Experience managing global stakeholders.

·      Familiarity with international markets.

·      Capacity to liaise effectively with VP, Senior Director, and Director levels.

·      Relevant experience in service/support domains.

SolarEdge acknowledges its talented and diverse workforce as a central competitive advantage. Our business success reflects the skill and dedication of our employees. We are committed to attracting and retaining top talent to sustain ongoing business growth and performance.