MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
As a Operations Manager your commitment will be to deliver the highest value quality to the clients and ensure continuous improvement.
On a daily basis, the Operations Manager will:
- Quality Delivery: Ensure the highest quality delivery of value to clients while focusing on continuous improvement.
- People Management and Quality Management System: manage people, establish targets, conduct performance reviews, manage training of staff and promotion and turnover reduction.
- Pre-Sales and Sales Support: Support for the local/regional/global client leader during pre-sales and sales phases.
- Building business cases to demonstrate Return On Investment (ROI), knowledge in feasibility study.
- Collaborate, communicate, support and share best practices with the stakeholders across all the markets.
In your first 90-days you will:
- Meet everyone in our team.
- Attend our corporate induction.
- Be introduced to our Purpose, Vision and Mission.
- Learn our Values and Behaviours and embed them into your role.
- Be set goals and objectives aligned to our strategy.
About You
- You have at least 7 years of experience from the automotive industry as a Zone Manager, Aftersales Manager, Area Manager or Operational Manager.
- You have relevant experience in Account Management and are used to catch-up with different projects and clients.
- You have people management experience.
- You have relevant experience in process improvement and lean methods.
- You have excellent communication skills.
- Bachelor’s Degree or equivalent work experience.
- MS Office365 applications (PowerPoint, Word and Excel).
- French language skills on C1 or native level.
- English language skills on C1 or business excellent level.
- Ability to communicate empathetically on various levels.
- Ability to optimize the planning of resources.
- Previous experience in Profit & Loss Management and Forecasting is a plus.
- Ability to plan actions on training and coaching for his own domain Community.
What’s in it for you?
When you join our team, you become part of the family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
We believe our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.
For this role we offer:
- Permanent contract
- Company car
- Laptop and company cell phone
- 6 weeks of paid holidays + 18 RTT
- MERCER mutual and provident insurance
- Holiday bonus of €380 gross paid on June salary
- Swile card restaurant .This card is credited with €10 per day worked with an employee contribution of €4 and an employer contribution of €6.
Working pattern and location
- 39 hours per week
- Flexible work from home (2 days per week)
- Paris area
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Top Skills
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
