Operations Manager

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand

Job Description

As an Operations Manager, you will play a crucial role in ensuring the effective utilisation of our teams to meet business objectives. You will assist the RM team with onboarding all freelance hires from initial contact, contracts, timesheets and invoicing. You will assist in developing workforce planning strategies, forecasting staffing needs, and optimising resource allocation to improve operational efficiency. Collaborating closely with our capabilities, you will align workforce strategies with company goals, contribute to a positive work environment, and support the overall success of the organisation.

Your primary responsibilities will include:

• Assist the Resource Management team in identifying, assessing, and hiring freelance candidates to fill open positions.

• Document processes for freelance sign-off & set-up.

• Help new freelance employees to get set up & integrate into the organisation.

• Regularly assess staffing needs using workload analysis & projections to anticipate future demand and optimise resource allocation.

• Track and report workforce metrics to leadership, highlighting areas for improvement and talent management risks.

• Work with department managers, HR, and other team members to understand staffing requirements and build a unified approach to workforce planning.

• Collaborate with hiring managers to identify skill gaps and develop targeted upskilling initiatives aligned with industry trends and company growth.

• Assist in the development and implementation of workforce planning strategies aligned with short & long-term business goals.

• Continuously assess and improve workforce planning processes to adapt to evolving needs and changing business requirements.

• Stay informed on industry trends, emerging technologies, and best practices in workforce planning.

• Support the Resourcing Team in building a well-resourced, effective, and productive global team.

Qualifications:

• Well organised, able to manage multiple tasks and maintain complex workflows.

• Attention to detail; consistently produces accurate, high-quality work by carefully checking information and identifying errors or inconsistencies.

• Effective prioritisation under pressure, able to work to tight deadlines.

• A “can-do” attitude; a positive thinker.

• Problem-solving abilities and critical thinking skills.

• Strong communication skills.

• Competent with GSuite (Docs, Sheets & Slides).

• Culturally sensitive.

• Proficiency in English is required; proficiency in French, Spanish or Portuguese is a plus.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.
“Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and its Affirmative Action measures.”

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