Operations Manager

ABOUT THE ROLE:

Reporting to our Sr. Regional Operations Manager, Jackpot’s Operations Manager will run Jackpot’s New York City location with operational excellence. This role will be an on-site position based in the New York City area and will be responsible for leading and providing daily oversight over our operations team at this location. This is the perfect opportunity if you are an excellent communicator and a versatile operator who thrives in a fast-paced, entrepreneurial environment!

WHAT YOU'LL DO:

Operations

• Lead and manage the day-to-day operation for the New York market including lottery processing, facility management, and people operations
• Manage the relationship with the New York Lottery and ensure compliance with all regulations
• Analyze operational activities and costs against forecast data to achieve location OKRs
• Collaborate frequently with field operations team to review achievements/challenges and process changes to optimize operations
• Proactively analyze, improve, and set best practices while collaborating with cross functional partners to improve and enhance operations
• Manage and adhere to the market budget and report daily/weekly KPIs key Jackpot leaders

People

• Develop efficient workforce management practices including scheduling of staff, approving timesheets, and tracking payroll spend
• Hire and train operations team to quality standards as needed
• Provide leadership for employees through effective communication, coaching, training and development
• Partner with the People team to resolve all people and safety issues in a timely and effective manner
• Grow and develop the leadership team

Facilities/Equipment 

• Manage all aspects of the location’s facilities and maintain vendor relationships/contracts 
• Be accountable for all equipment functioning optimally to fulfill operations and resolve facility issues to ensure minimal operational cost and delays
• Support the strategic evaluation and implementation of cost savings opportunities

YOU IDEALLY HAVE:

• Mid-level experience in operations, retail or warehouse management 
• Significant experience managing others, including independent contractors or non-exempt employees 
• The ability to troubleshoot basic technical and equipment issues
• The willingness to work a flexible schedule to ensure 100% operational uptime
• The ability to lift up to 40 pounds as needed

ABOUT YOU:

• You think critically about the problems you solve by looking at facts and data and applying it to the solutions you implement
• You don’t miss deadlines. You excel at managing and prioritizing your projects and working with others to get things done on time.
• You are a self starter, you don’t wait for problems to arise, you are always looking two steps ahead 
• You enjoy working with others, especially cross-functionally, but are also known to be incredibly autonomous when it comes to your work output
• You have grit, tenacity, and what people describe to be a “get it done” mentality. You don’t believe any task is too big or too small for you
• You are not scared of a challenge, you have the ability to problem solve, prioritize multiple projects and adhere to business-critical deadlines

One of Jackpot’s core values is Lifelong Learning. We don’t believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you’ve read so far sounds exciting but your experience doesn’t quite match what we’re looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

WHAT WE CAN OFFER:

• $105,000-$115,000 base salary + bonus + equity 
• The opportunity to have a voice, say, and “leave your fingerprints” on our product and business
• A commitment to provide you with the benefits of a start-up career without the start-up pains
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, mental health offerings, etc.)
• 401k
• Paid parental leave
• PTO/Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A culture of trust and accountability

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