Operations Manager

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

• Audit rates and financial transactions to ensure accuracy and compliance with client and company standards

• Perform and oversee quarterly renewals, including documentation management and stakeholder coordination

• Maintain detailed and organized operational records for reporting and compliance purposes

• Gather, analyze, and prepare data to support quarterly business review (QBR) scorecards for clients

• Build and manage PowerPoint presentations that showcase client performance metrics and operational outcomes for QBR meetings

• Utilize Excel and other business tools to analyze data, monitor trends, and prepare operational reports

• Partner with recruiters, account managers, and corporate teams to ensure seamless operational support

• Serve as a point of contact for operational escalations, resolving issues with efficiency and professionalism

• Identify opportunities for process improvements and lead initiatives to enhance accuracy, efficiency, and scalability

• Support compliance with company policies, client requirements, and regulatory standards

• Collaborate across departments to anticipate operational needs and proactively implement solutions

• 3+ years of operations, compliance, or workforce management experience in staffing or related industries

• Strong proficiency in Excel (data analysis/reporting) and PowerPoint (client-facing presentations)

• Demonstrated ability to gather and synthesize data into meaningful QBR scorecards and reports

• Excellent communication and interpersonal skills, with the ability to build trust across internal teams and external stakeholders

• Strong attention to detail, organizational ability, and commitment to accuracy and integrity

• Experience auditing, managing renewals, or overseeing operational processes in a high-volume environment

• Proven track record of process improvement and cross-functional collaboration

• Ability to adapt to hybrid work schedules and thrive in fast-paced, team-oriented environments

Qualifications