Operations Manager

About QuadReal Property Group 

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

As the Operations Manager of approximately 470,000 square feet, Class A office tower located in downtown Toronto, this position will oversee the daily operation, utility management, and routine maintenance of the physical building systems.
You are driven by customer service with a focus on best-in-class services delivered by your team. You perform well with all levels, including external vendors, corporate teams (HR, IT, Leasing, etc.), and will work collaboratively with the General Manager and other on-site management team members.

Contract Duration: 1-year

Location: 200 King Street, Toronto, ON

Responsibilities

• Professionally interact with tenants/vendors/guests, provide timely response for inquiries and services. 
• Provide support to the GM, PM, where required.
• Implementing preventive maintenance plans for large commercial assets, including unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems.
• Manage energy performance and ensure energy targets align with best in class operations and with broader decarbonization goals.
• Champion integration of building systems into Integrated Building Management Platform and support, lead operational enhancements.
• Managing and successfully carrying out capital projects as assigned.
• Ensuring consistent achievement of all KPI’s.

• Leveraging your expertise by elevating and mentoring your team
• Efficiently multitask and address important time-sensitive responsibilities.    
• Ability to review operations to implement energy efficiency programs and operate the buildings in accordance with corporate sustainability programs. 
• An understanding of expense controls and the ability to operate within established budgets. 

• Management of energy and utility consumption.
• Conduct environmental assessments and reporting.
• Implementing the corporate occupational health and safety program.
• Management of waste, recycling and hazardous materials.
• Oversee computerized control systems,
• Enforce tenant improvement construction management.
• Review and track tenant service requests.
• Perform life cycle costing exercises.
• Conduct insurance and risk management inspections, remedial actions and reporting.
• Prepare annual operations and capital project budgeting assigned.
• Liaise with regulatory or civic authorities having jurisdiction.
• Provide technical or administrative advice to internal and external clients.
• Remain current and up to date with new industry practices, legislative changes and new technologies.
• Perform other duties as assigned from time to time based on operational needs

Qualifications

Technical Qualifications - The Operations Manager shall have the following technical qualifications or industry equivalency:

• Building Environmental Systems Class 1 and 2
• 3rd or 4th Class Power Engineer (or equivalent) or
• a Technical Certificate (C.E.T., C.Tech. or A. ScT.) or
• Journeyman Trades Person (Electrician, Plumber or Refrigeration) is an asset but not a requirement or
• BOMI SMA / SMT or;
• FMA / RPA is an asset but not a requirement;
• plus a minimum of 10 years direct work experience holding a senior position in commercial high rise building operations;
• a valid drivers license;
• intermediate level skills in Microsoft Office.

Communication & Relationship Skills / Personal Character Traits - Ability to communicate effectively and professionally, both oral and written, with all levels within the company; ability to develop and sustain cooperative working relationships with all business units; mature and self-motivated team player who is committed to personal growth and ethical integrity; have strong relationships with industry peers and trade associations.

Time Management / Working Environment - Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.

Organizational & Leadership Skills – Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion; strong administrative and organizational skills; possess strong leadership, supervisory, mentoring and coaching skills.

Decision Making Skills - Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.

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Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.