The Role
The Operations Manager oversees daily freight operations, ensuring safety, efficiency, and customer satisfaction while managing staff and budgets.
Summary Generated by Built In
Summary/Objective:
In this role, the Operations Manager plans, organizes and executes all facets of daily activity involving the pre-scheduling, unloading, processing and loading of freight in order to accomplish timely, accurate, safe and cost-effective shipment of goods to customer locations either personally or through staff of supervisors.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
In this role, the Operations Manager plans, organizes and executes all facets of daily activity involving the pre-scheduling, unloading, processing and loading of freight in order to accomplish timely, accurate, safe and cost-effective shipment of goods to customer locations either personally or through staff of supervisors.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensures Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight.
- Oversee customer relationships and the meeting or exceeding of customer expectations in terms of KPI requirements including the timely, damage free and accurate shipment of goods.
- Plan and implement the efficient utilization of labor in order to achieve budgeted CPU and Units per Hour productivity objectives.
- Ensure the availability of a skilled workforce by collaborating with Human Resources, Temporary Agencies and Safety Management in determining and delivering required training programs.
- Establish standard operational procedures (SOPs) and continuous improvement activities (kaizen) to achieve optimum efficiency and budgeted return on investment (ROI) objectives.
- Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs.
- Adhere to all policies, procedures, and code of ethics.
- Provide for the safety and well-being of all subordinate personnel.
- Create and maintain high levels of employee productivity and engagement.
- Meet or exceed customer expectations pertaining to timeliness and quality of service.
- Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
- Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.
- Effectively resolve customer service problems with timely customer interaction and problem-solving skills.
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- Eight years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
- Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.
- Excellent interpersonal and communication skills, both verbal and written.
- Demonstrated ability to develop and maintain collaborative relations among all levels of an organization.
- Computer literacy with MS Office Suite essential; prior experience with Warehouse Management and Yard Management Systems preferred and Manhattan Scale (WMS) a plus.
- Bachelor’s degree (B.A. / B.S.) from an accredited four-year college or university, or equivalent combination of education and experience.
AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Top Skills
Manhattan Scale
Ms Office Suite
Warehouse Management Systems
Yard Management Systems
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The Company
What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch.
We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions.
Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
