Operations Manager

At Verto, we're passionate about helping businesses in Emerging Markets reach the world. What first started as an FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets. 

We believe that where you do business shouldn’t determine how successful you are or your ability to scale. Millions of companies daily juggle long settlement periods, high transaction fees, and issues accessing liquidity to trade with African businesses. 

We’re on a mission to change this by creating equal access to easy payment and liquidity solutions that are already a given in developed markets. Backed by world-class investors and recognised as ‘Fintech Start-Up of the Year’ at the Fintech Awards 2022, winner of the $1 million Milken-Motsepe Prize in FinTech and FinTech Breakthrough Award in 2025, we are growing rapidly, processing billions of dollars annually.

We’re seeking a results-driven and experienced Operations Manager to join our team. You will play a pivotal role in optimizing our operational efficiency and driving strategic initiatives.

In this role, you will: 

• Own the successful execution and scaling of critical projects from initiation to completion, ensuring adherence to timelines, and quality standards.

• Champion the identification and implementation of process improvements to enhance efficiency, reduce costs, improve overall performance and scalability within operations.

• Serve as the primary escalation point for all payment incidents, driving rapid resolution, conducting thorough root cause analysis, and implementing robust preventative measures.

• Analyze key operational data, payment metrics to identify trends, insights and areas for improvement. Develop, present clear and concise reports to stakeholders.

• Effectively coordinate and collaborate with various internal teams (e.g., technology, product, customer success, compliance, finance) to ensure seamless project execution and operational alignment across the payment ecosystem.

• Build, maintain strong relationships with internal and external stakeholders, providing regular, transparent updates on project status and payment operational performance.  

You’ll be responsible for:

• Overseeing and improving our day-to-day operations, managing key projects, and ensuring seamless execution of new processes, particularly within our payment operations.

• Designing, documenting, and implementing new operational processes related to our activities, ensuring they are robust, compliant, and built for hyper-scalability while maintaining a positive customer experience.

• Leading incident responses for payment disruptions, driving them to a swift and effective close, and developing, implementing strategies to prevent recurrence.

• Developing, maintaining comprehensive documentation for all payment operational processes and providing effective training to relevant teams.

• Improving monitoring and reporting on key performance indicators (KPIs) for the operations function to track efficiency, reliability and project success. Implement data-driven corrective actions as needed.

Skills and Qualifications:

• Experience in designing and implementing new operational processes in a dynamic, high-growth fintech or banking environment with a track record of adapting to and driving change.

• Demonstrable success in managing operational projects and driving process improvements.

• Ability to think strategically and translate strategic objectives into operational plans and execution.

• Experience in designing and implementing new operational processes, ideally within a fintech environment and with consistent changes.

• Solid understanding of incident management principles and best practices, specifically within a real-time payments context.

• Excellent data analysis skills with the ability to interpret complex payment data, draw meaningful conclusions, and make data-driven decisions.

• Exceptional organizational, problem-solving, and decision-making skills.

• Strong communication, interpersonal, and stakeholder management skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Very strong knowledge of Excel/Gsheets and SQL.