We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
As an Operations Manager in the Transfers Team you will lead, coach, motivate and performance manage an Operations Team to deliver outstanding Client Service. By becoming a role model of HL’s values to your team you will drive positive change and outcomes whilst keeping our clients at the heart of everything you do.This is a fantastic role for you to use your people management skills, have exposure to different projects and the opportunity to use your own experience and knowledge to make a positive impact.
What you'll be doing
You will ensure consistently good client, business and colleague outcomes through the effective management of the team's resources, processes and risks.
Your role will involve delivering the plan for the team, including the management of training, recruitment, process, risks and controls to drive positive outcomes for clients, colleagues and the business.
- Ensures operational delivery targets for the team (SLAs, QA, Complaints, breaches etc) are met through appropriate resource, people and risk management, escalating issues and trends, where appropriate to the Senior Operations Manager.
- Provides leadership and direction to the team and manages performance and conduct.
- Leads an effective risk and control environment to ensure good client outcomes and risk management; own processes and controls, and ensure they are effectively designed and operated and that all members of the team are adhering to them.
- Understands and adheres to relevant regulation and legislation and keep knowledge up to date.
- Takes responsibility for communication in the team and effectively communicates change (what and why) in conjunction with other Operations leaders.
- Works constructively with other leaders in Operations to provide consistently high levels of performance and client satisfaction.
- Supports clear career progression and development opportunities in the team and the wider Operations teams to maximise colleague engagement and retention.
About you
- Leadership experience within operational or client-facing environments
- Proven experience of managing people and teams to drive the right outcomes for clients, colleagues and the business
- Financial services or IT based industry background would be beneficial to your success in this role. Alternatively working in a leadership role within a regulated industry.
- Sound analytical/problem solving skills, with the ability to identify the root cause and set effective actions to prevent re-occurrence,
- Approachable Leader who can motivate others, empower team appropriately, delegate effectively and escalate issues where appropriate.
- Solution focused mindset – with the ability to use own experience to develop innovative solutions and resolve complex issues
- Regularly looking to continually improve your own, and the wider team’s performance, actively promoting change and continuous improvement
- Accomplished in forging effective relationships at all levels, skilled at influencing, negotiating and managing challenging conversations with ease
- Ability to work, and be resilient, in a fast paced and changeable environment.
Interview process
This will be a one stage interview process which will entail competency and behavioural based questions, and a role play exercise.
Working Schedule
We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. 5 days office based during probation. Minimum of 2 days
office based thereafter.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
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What We Do
We’re the UK’s number 1 investment platform for private investors, based in Bristol, where we now employ over 1,700 people. For more than 40 years we’ve helped investors save time, tax and money on their investments. Today we're trusted by over 1.7 million clients.
Our service allows clients to bring all their ISAs, pensions, SIPPS, and savings into one easy to manage place, allowing them to be in control.
