Operations Manager (Semiconductor)

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!
Shift: Mon-Fri
Location: Boise, Idaho
Travel: Must be able to travel locally
Position Type: Full Time
Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.  
Principal duties and responsibilities will be:

• Perform supervisory-related duties for assigned direct reports 
• Responsible for the overall leadership & management of assigned operations personnel on client sites
• Responsible for coordinating all assigned account activity and support
• Interact with the client daily, seek their feedback on service performance, individual employee performance, measure customer satisfaction, and address any issues promptly and professionally.
• Accountable for contributing to site management initiatives and ensuring that the expertise and resources of the organization are available to support any agreed-upon initiatives.
• Assist with the development and updating of operations-related policies, procedures, training, and work instructions.
• Development of and Report on performance KPI’s and metrics to Customer & WGNSTAR.
• Work with the Head of Operations to accurately forecast current and projected business on a monthly, quarterly, and annual basis.
• Coordinate and participate in site meetings between the business teams and customers.
• Actively seek out and pursue business development opportunities with new and existing customers.
• Represent WGNSTAR in planning, operational & business development meetings.
• Accountable for conducting technical interviews via phone, Microsoft Teams, and face-to-face with potential candidates.
• Management, supervision, coordination, and monitoring of assigned employees and team performance.
• Ensure the Health and Safety of assigned staff/contractors working under WGNSTAR direction is of the highest standard.
• Plan and take action to protect Company & Customer assets, reputation and ensure business continuity.

Requirements:

• Minimum of 3 years of operational experience in a previous management role.
• Ability to travel locally and domestically. 
• Fluent in English
• Previous experience in a technical environment
• Technical knowledge of equipment utilized within a Semiconductor facility and manufacturing environment.
• Possesses excellent organization, prioritization, and written/oral communication skills.
• Ability to brief both technical and non-technical audiences.
• Be initiative-taking, able to adapt to changing priorities, and must thrive in a multidisciplinary team environment.
• Strategic and Critical thinking ability 
• Motivation to identify, grow, and deliver business development opportunities.
• Ability to work independently/self-directed.
• Strong analytical, communication, presentation, interpersonal, and project management skills. 
• Be a change agent who will promote, champion, enable, and support our organization’s change implementation.
• Customer-friendly, presentable, and personable as a Company Representative

Preferred:

• Background in Semiconductor Services
• Associate's or Bachelor's Degree in a technical field of study or business 

Physical Effort/Activities:
On a continuous basis will work in an office environment, sit at desk for a long period of time, intermittently answer telephone and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
The people who thrive most on our teams are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, adapt quickly to changing environments, and leverage their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.